But its not quite that clear cut...
It seems my email finally struck a nerve, and I received a call from the complaints department of Wonga this afternoon, stating they were aware there was an issue, and it was clear I was upset and frustrated with the whole matter.
We spent some time checking all the things were in place, I advised them that the bank had informed me there are NO issues with the card, payments to Wonga, and that NO attempts have been made to charge my card for any amount.
Using the details on their system, and adding my CCV code, a phone payment went straight through, demonstrating there and then that there is nothing wrong on my end of the deal.
So Andrew has referred the matter to the IT department for them to look into, and hopefully they can overcome what ever glitch it is THEY are having. In the meantime I wait and hope that they can sort this out once and for all.
I have no intention of being caught in the web of debt with them again, but just hope this matter can be sorted so they don't continue to rank so highly in my list of UK's most useless companies.
So, fingers crossed eh.
For now though I can relax a little, safe in the knowledge that I was NOT at fault at any stage of this nightmare process, and that Wonga have FINALLY after a couple of months bothered to get back to me and help solve the issue.
Just a shame it took a threat not to pay, and the involvement of the Financial Ombudsman to get to this stage.
Thank you however to Andrew for getting in touch and getting the ball rolling.
No comments:
Post a Comment