Tuesday, December 3, 2013

Yodelayheehoo... Parcel for you ..

After getting an email from SportsDirect to say my package was out with non other than Yodel, I panicked and Tweeted asking if I would ever see it. They replied and offered assistance, so I asked roughly what time the package would be delivered, as its coming to my work address.

Knowing its a 9pm commitment I was aware that it might be after I left, but then I got this reply from @YodelOnline
Hi Michael. The driver will know to deliver before 5 and I can safely say your parcel is out to you and will be attempted today :-)

Needless to say I was delighted to hear the news. However with the clock fast approaching 6pm, there is no sign of the said package, nor any replies from the @YodelOnline team. Shocker I know.

So as the clock ticks on, and the courier has still not shown, the excitement of the day moves onto another game. Away from 'look out the window' and on to 'which excuse will it be'

So here are the options.

Will the courier...

A/ Attempt the delivery just before 9pm, when the building is finally all locked up. There is someone on reception til gone 7pm.

B/ Scan the package and say the address was closed (before 7)

C/ Scan the package as 'wrong address' minutes before returning to the depot and scanning it back in. As has happened in the past.

If it is C I wont be too impressed.

Working for a courier company I understand how much pressure couriers are under, but as someone who works between the courier and customer, I know how important correct and clear communication with the customer is. Rule #1 DON'T promise things that won't or may not happen.

My faith in Yodel wavers from day to day.  My last experience with the online guys was great, faith restored. But then having a package delivered to my address the other day, the courier hurriedly confirmed it was the right address, and left it with me upon me signing. Only to return 20 mins later as he had left the wrong one.
YES, I know I signed for it, but I was taking the dogs out, and he told me who it was for and what address. Just gave me the wrong one.

Either way, its 5.55 now, and the tracking website says....
Current status: With courier
Your parcel requires a signature.

1 comment:

  1. If you have any query within some problem related to Yodel delivery then conatact to Yodel Customer Service Number.