A recent poll from a reputable source, conducted in the UK about domestic parcel delivery put Yodel dead last.
In fact they were SO last, they actually had almost double the amount of BAD votes to the next placed carrier. Now that really says something when it comes to customer DIS-satisfaction.
|Good||592 votes (18%)|
|OK||654 votes (20%)|
|Bad||2104 votes (63%)|
As the boss of a company scoring THAT badly, surely you would start to look for ways to improve.
As the boss of a company USING a company that scores this badly, surely you would be looking for alternative carriers to keep your own customers happy.
But thats not how business works, we all know that by now.
Most people complain about foreign call centres, but more and more companies are outsourcing their customer service centres by the year.
So, all my moaning, all my complaining and blogging. It seems I was far from alone in my bad feeling towards the company. Even more reason to maintain my stance that I will NOT order anything from a company in the knowledge that they use Yodel as a delivery agent.