Monday, November 14, 2016

Have you parked in Brighton recently?

For the first time in a while, a serious entry.

Have you parked at a pay and display machine using the Pay By Phone app, in Brighton since 1/11/16 ? If so, please read on and share. You MAY have been seriously over charged!

Before travelling to Brighton last week I looked up the parking fees, so I knew what to expect.
On Tuesday I parked on Madeira Drive for 4 hours, paying via the Pay By Phone app as recommended to make it swift and simple. I was charged £11 (plus 40p booking fee). And thought nothing more of it.

Parking again on Friday, and knowing the expected price was £7.20 (plus booking fee), but to my alarm I was charged £16.40 (inc booking fee), When my friend arrived I warned him that I had paid more than we were expecting. As he had not yet set the app up, he used the meter, and was charged, yup, £7.20.

So it turns out, the tariffs which changed for Brighton and Hove on the 1st Nov, have NOT been updated via the app. As a result of this, I have been over charged by £15.60. Have you been over charged too?

I am currently trying to get a response from B&H Parking re this. On Twitter I was informed that an error had been found and rectified on the system. This unfortunately does not mean I get an automatic refund.

So, I am writing this, and making it known, so anyone else who has parked in one of B&H's zones, and paid by app, or even maybe ANY parking area controlled by Pay By Phone , it is possible that you may have been over charged. So I would recommend you check your receipt against the online published parking tariff for where you parked, just in case.

I am £15 out of pocket, and that's just one car. How many more paid by app over the past 10 days, and how much has been taken? Does the money get passed on to B&H, or does Pay By Phone just pass on the correct charge? So many questions right now.


After being contacted by Pay By Phone via Twitter, I was initially told by them that there was no issue with the rates at the locations.
"The rates are correct at both Madeira Drive locations and have been correct since the seasonal change on 1st November."

However after an investigation, and a very detailed explaination of what had happened, they replied again with the following.

through my investigations, i have found that we have two locations that cover Madeira drive (85325 & 85327). It appears that 85325 was amended correctly ready for the change on 1st November. However, 85327 was incorrectly left on the summer rates until we were notified by B&H Council of this error on Friday morning (pre-9am) when it was then changed to the winter tariffs.

i have therefore arranged for both of your sessions to be partially refunded so £8.80 and £6.80 have been refunded back to you today. we have also pulled off a list of all transactions which went through at the Summer rate from 1/11-10/11 and are arranging for the over payments to be refunded via our finance team. we will ensure each customer affected receives an sms to advise them of this error.

Thank you to Pay By Phone for their openness and honesty on this matter. I hope this is a very isolated incident, and checks are made to ensure this has not occurred elsewhere.

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