However... Right at this very second I am angry and offended by the language used in the letter. Yes I have agreed a payment plan, but never was a date discussed. And yes a sum is outstanding, but this is Day 1 for me, so mention of debt collection agencies etc in their first written contact with me is somewhat OTT.
I know it is a letter to my sister which I am cc'ed in on, but maybe as first contact they could have gone to the effort of writing to me separately, maybe even emailing me to first check a suitable payment date.
I am sure most will think I'm over reacting, but this has been a farce from Day 1 with this funeral director, with misinformation, and a number of other issues which I won't go into right now.
Friendly family run business..... Hmmmm