Sunday, October 20, 2013

More Wonga bullshit.

For the third time now, in the past couple of days, Wonga have sent me another automated reply, this time saying all is well. Still unable to get a human to look at the problem, they simply persist in sending automatic, template responses, answering nothing.

Obviously by them saying this I could be led to believe that my payment went through ok on the 18th, and in turn assume that the unauthorised payment was an extra payment they had no right to take?

Of course, if a human just took 5 mins to look at the account and explain it to me in an email it would all make far more sense, and be clearer, but no. Seemingly it's not the Wonga way!

Wonga, you continue to be a cause of stress and frustration in my weekend, so please once and for all, read the damn email I sent you, address the questions and give me a straight answer.

Oh and one more thing, that script you give the outsourced call centre..... When a customer phones up distressed and angry that YOU have failed to take a payment.... scripting the agent to ask 'so how is your day going so far' is a bit fuckin retarded! #JustSayin! 

So here is the template you can expect to receive when Wonga mess up, then you try to sort it out...

Hi Michael,Thanks so much for your patience while we were checking your account. Your payment was received and your plan remains in good standing. We really do appreciate you keeping your word. The status of your arrangement can be viewed, and payments can be made anytime, by logging into the 'my account' area of our site. To avoid any hiccups, please make sure your debit card information is up to date. If you know of any potential problems, please call us on 0207 138 8331 asap.Best wishes, Collections Team

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