Thank you very much to Bromley Parking

I like to consider myself fair (other of course don't but hey..) So when something I have been moaning about is resolved, its only fair to say so, and not make it look like the 'target' of the other blog entries is still in my bad books.

So a while back I contacted Bromley asking what the outcome of the PCN appeal was, and received back a very short and somewhat informal reply saying what I read as 'oh drop it will you'.

Needless to say my response was fast and forthcoming, and as a result to tweeting the link to the blog entry, received some attention.

Today I received a very polite and detailed response from Bromley Parking, in which they highlighted the vague response initially given, and this time put a bit more meat on the bones as to why the decision had been made to overturn the PCN.
The reason given originally was 'clerical error', however I wanted to know exactly what that meant. To be more precise, the original response to my first appeal pointed out there were signs warning of the CPZ on London Road, on the way into Bromley, where in fact there were not.
As this had been stated in the reason to refuse the appeal, it was deemed (and I agree) an incorrect statement, therefore the PCN was cancelled.

SO, I can officially after just under a year, draw a line under the matter.
Lessons learned are Bromley has a vaguely signed CPZ, so use a car park at all times, and never assume a single yellow is safe.
Also, Bromley appears to have no plans to increase the signage for the said CPZ, so again, use a proper car park to be safe.

I would like to thank Bromley Parking for taking the time to look exhaustively into this matter, and truly appreciate the time being taken to read the blog, consider my point made re the sign location, and get back to me with a polite, detailed response.
I would also like to apologise openly for publishing the names of the parking officers and other staff involved in this whole affair without consulting them or seeking their permission. I will of course edit these out.

There is hope for Wonga yet

But its not quite that clear cut...

It seems my email finally struck a nerve, and I received a call from the complaints department of Wonga this afternoon, stating they were aware there was an issue, and it was clear I was upset and frustrated with the whole matter.

We spent some time checking all the things were in place, I advised them that the bank had informed me there are NO issues with the card, payments to Wonga, and that NO attempts have been made to charge my card for any amount.
Using the details on their system, and adding my CCV code, a phone payment went straight through, demonstrating there and then that there is nothing wrong on my end of the deal.

So Andrew has referred the matter to the IT department for them to look into, and hopefully they can overcome what ever glitch it is THEY are having. In the meantime I wait and hope that they can sort this out once and for all.

I have no intention of being caught in the web of debt with them again, but just hope this matter can be sorted so they don't continue to rank so highly in my list of UK's most useless companies.

So, fingers crossed eh.

For now though I can relax a little, safe in the knowledge that I was NOT at fault at any stage of this nightmare process, and that Wonga have FINALLY after a couple of months bothered to get back to me and help solve the issue.
Just a shame it took a threat not to pay, and the involvement of the Financial Ombudsman to get to this stage.

Thank you however to Andrew for getting in touch and getting the ball rolling.