An open letter to Bromley Parking / LBB

Before I get into the nitty gritty of the whole matter I just want to make something perfectly clear.
I have NO issue with correctly signed and enforced parking restrictions and the subsequent penalties incurred for ignoring or flaunting the parking regulations. During my 20+ years of driving, if I have made the decision to park in the face of the restrictions, I have always sucked it up and paid the fine.

However, I refuse to be tricked, cheated or lied to by an authority who behaves in the way Bromley Council have with their apparent CPZ (Controlled Parking Zone) in Bromley Town Centre.

Visiting last weekend for a quick nip to a local shop I found a yellow line on one of the back streets, checked around for any enforcement signs to see what the restricted hours were, found none within a 'reasonable' distance of the spot, so decided it was OK to park there. Before I go on, YES I know a yellow line means there are parking restrictions of certain hours, but with no enforcement signs, was left assuming weekend, like a lot of other places, were OK.

On returning to my car a little while later (10 mins or so) I was greeted by the sight of a parking enforcement officer taking a picture of my car, and starting to walk away (ticket already on the car). Quickly following her and getting her attention I politely enquired what offence the ticket had been issued for. Her first reaction was to seem a little uncertain as to why I was being so friendly about it. I said I had no issue with her doing her job, but just wanted to enquire where the enforcement signs were, and what the operational hours of the lines in fact were. She very politely replied and told me that 'this is a CPZ because its a very busy area' I asked where the signs were placed in the road I was parked in, she then explained that the signs were in fact as you enter the borough of Bromley (my entry point was approx 3/4 miles from where I parked).
I thanked her for her time and drove home.

On the way home I decided to take a look for the signs that I had missed on the way into Bromley, but was unable to find anything. So today, a week later, I decided to video my trip into Bromley, back to the space I was originally  parked in, and see if I would notice any of these CPZ notifications on the way in.

I should also add that I appealed against the ticket this week, and yesterday received a reply saying they would NOT be cancelling the ticket as they feel there is adequate signage warning of the CPZ, as I had explained my journey into Bromley, they were kind enough even to state the following....'The Controlled Parking Zone signage will be at all entrances to the zone, including London Road.

Taking the information supplied to me by Bromley Parking themselves, I checked carefully as Bromley Hill turned into London Road, and all the way along it until reaching Tweedy Road, which is the route to the town centre.. I can say with 100% confidence that there are NO signs relating to a CPZ along that stretch of London Road. There are advanced traffic warning signs, directions to the car parks, and other various town centre related information signs, but NOTHING about the CPZ.
So first things first Bromley, be sure of something before you try and use it to prove your point.

My recorded journey continued right along Tweedy Road, down into Kentish Way, still nothing other than directions to car parks, most of which are operated by Bromley Parking, so of course they are keen to highlight sources of revenue, and maybe cloak other avenues of revenue like not telling people about the CPZ and the subsequent ONE HUNDRED AND THIRTY POUND fine.
Continuing along the journey, along the A21 Kentish Way until the junction with the B228 Masons Hill, so I turned into Masons Hill using the right hand of 2 lanes, and joining the road still in the outside of 2 lanes. Travelling down the hill, just starting to pass a bus stop which has a bus waiting at it, I get stopped in traffic with the bus to my left. The lights ahead at the junction of Westmoreland Road change and I prepare to move off. Suddenly as the bus to my left moves forward and I reach just before the junction of Cromwell Ave, and pass the bus stop, to my amazement there IS a CPZ sign after all. But just the one.

I'm sure you want to see this sign that I have tried to describe to you, so here it is. A few shots I managed to grab after parking up, not the same conditions I had been driving in today or indeed on the day in question, but it will allow me to highlight my issue with it I'm sure.

Using the second image as an example, in traffic, with a number of buses stopping and moving away from the bus stop, or even buses or large vehicles queuing in the left lane, which is a  pretty frequent occurrence due to the traffic lights at Westmoreland Road, it is ENTIRELY possible to completely obscure this one, single, individual CPZ notification. If this were one of a few, had been placed at the traffic lights turning into Masons Hill from Tweedy Road, or if there were more signs as you continue into High St from Masons Hill... Heck if there was even one at the entrance to Elmfield Road where I was parked, I would whole heartidly accept I was in the wrong and had failed to spot signs which were obvious to road users, as the general guidelines of CPZ recommends. But that's not the case.

Instead, Bromley have erected a single, vague, easy to miss, easy to be obscured, hard to tell where it relates to, sign which is about 18" high, on a lamppost by a bus stop, in an area of extremely busy traffic and pedestrian flow, where your attention and concentration would be better spent on the road.

So this is my point to you Bromley. I love visiting Bromley for many activities including shopping, dining, visiting friends, and have no issue paying to park the car parks you provide. It is refreshing to see a council provide quite so much parking for a town centre, although I appreciate some of it is privately managed. However, my point is, as much as I support the penalisation of stupid and selfish parking, while I think paying a fine received in good faith for one of the above acts is justified.... I feel on this occasion you are in the wrong. You have almost purposely been vague about the operational hours of single yellow lines, failed to put up what most people would consider adequate signage to inform users of your imposed CPZ. And then if that was not bad enough, you insult me by trying to tell me there are signs entering the borough which justify the fine you have issued... Where there are quite clearly NOT !
I told you in good faith what route I entered the borough and town centre by, and you have lied in your response, in writing.
I am also curious regarding the line of 'you were allowed to park to load or unload' Where is the sign that informs me THIS act is permitted? Once again, the sheer lack of signage in this location leads to even more confusion

OK, so I have gone on for long enough on this matter, so I shall sum up what the point of all this is.

My points are as follows.

1/ Your CPZ is NOT signed in a sensible and fair manner, in fact it is barely signed at all, which has no doubt led to many unfair and borderline unjustified parking fines being issued.
2/ Your letter rejecting my appeal for the fine to be cancelled is misleading, inaccurate, and offends me that you try and give me information to justify your actions. Only for me to find it not to be true.,
3/ A single sign may 'just about' tick the box for your legal obligations to advise motorists that they are entering a CPZ, but like any road sign, if it can easily be obscured, it can be deemed inadequate, any by some might even be seen as an attempt to flaunt the regulations in your favour.
4/ Finally, your appeal rejection letter notifies me that your decision is final and that I must now wait for the Notice to Owner before I can formally challenge this penalty notice, which as we all know is the line that all authorities love as it clearly really reads 'last chance for a discount, before it goes up to £130'

I shall return to Bromley tomorrow and get much clearer pictures to represent my point when I formally challenge this ticket. And for this I shall request the assistance of someone to take professional standard images, suitable for proper representation. If the findings are in my favour at the representation, I will then seek to recover costs of travelling to Bromley on two occasions, parking costs, and any charge made for the images and video taken.

A letter reflecting the comments in this blog will be sent to LBB by recorded delivery on Monday, and the signature stating the letter is received will be considered that my notice to yourselves, and intention to recover costs, has been received and understood.

I complain and moan about a lot of things in life that are irritating, annoying and even upsetting, but this is one of THE most anger provoking things I have written about in a long time.
Out of the countless signs pointing people to car parks and other things, you put up ONE to just scrape by the regulation.

Not impressed Bromley... NOT impressed.

Please see below the formal letter from Bromley stating their reasons for not cancelling the ticket,

There is hope for Wonga yet

But its not quite that clear cut...

It seems my email finally struck a nerve, and I received a call from the complaints department of Wonga this afternoon, stating they were aware there was an issue, and it was clear I was upset and frustrated with the whole matter.

We spent some time checking all the things were in place, I advised them that the bank had informed me there are NO issues with the card, payments to Wonga, and that NO attempts have been made to charge my card for any amount.
Using the details on their system, and adding my CCV code, a phone payment went straight through, demonstrating there and then that there is nothing wrong on my end of the deal.

So Andrew has referred the matter to the IT department for them to look into, and hopefully they can overcome what ever glitch it is THEY are having. In the meantime I wait and hope that they can sort this out once and for all.

I have no intention of being caught in the web of debt with them again, but just hope this matter can be sorted so they don't continue to rank so highly in my list of UK's most useless companies.

So, fingers crossed eh.

For now though I can relax a little, safe in the knowledge that I was NOT at fault at any stage of this nightmare process, and that Wonga have FINALLY after a couple of months bothered to get back to me and help solve the issue.
Just a shame it took a threat not to pay, and the involvement of the Financial Ombudsman to get to this stage.

Thank you however to Andrew for getting in touch and getting the ball rolling.

At least someone is replying !

Thank you to the Financial Ombudsman for taking the time to review my email and get back to me with a case number regarding my complaint against Wonga.com

Dear Mr Snasdell

Your complaint

Thank you for contacting us. We will reply as soon as possible – but within six weeks.

If you need to get in touch before then, please use your reference, XXXXXXXXXXX

In the meantime, Wonga have still not managed to overcome sending me the same perpetual automated replies, asking me to call them, or asking for more information so they can work out who I am.

Well we have established one thing for sure.... My name is NOT Stephen! Idiots!

I don't really expect much from Wonga, at best, the next email I get with my name on it will probably be this time NEXT month saying they have screwed up again and my payment has failed again !

Are Wonga just taking the piss now?

Just got this automated template again!

But this time with a twist.

I'm positive they are just taking the piss now!!

Dear Steven,

After reviewing your email, it seems clear the best way to get this matter sorted is over the phone. 

Please call us on 020 7138 8331. We look forward to discussing your account and trying to help find a solution for you.

Who the FUCK is Stephen ?

More Wonga bullshit.

For the third time now, in the past couple of days, Wonga have sent me another automated reply, this time saying all is well. Still unable to get a human to look at the problem, they simply persist in sending automatic, template responses, answering nothing.

Obviously by them saying this I could be led to believe that my payment went through ok on the 18th, and in turn assume that the unauthorised payment was an extra payment they had no right to take?

Of course, if a human just took 5 mins to look at the account and explain it to me in an email it would all make far more sense, and be clearer, but no. Seemingly it's not the Wonga way!

Wonga, you continue to be a cause of stress and frustration in my weekend, so please once and for all, read the damn email I sent you, address the questions and give me a straight answer.

Oh and one more thing, that script you give the outsourced call centre..... When a customer phones up distressed and angry that YOU have failed to take a payment.... scripting the agent to ask 'so how is your day going so far' is a bit fuckin retarded! #JustSayin! 

So here is the template you can expect to receive when Wonga mess up, then you try to sort it out...

Hi Michael,Thanks so much for your patience while we were checking your account. Your payment was received and your plan remains in good standing. We really do appreciate you keeping your word. The status of your arrangement can be viewed, and payments can be made anytime, by logging into the 'my account' area of our site. To avoid any hiccups, please make sure your debit card information is up to date. If you know of any potential problems, please call us on 0207 138 8331 asap.Best wishes, Collections Team

Dear Wonga.... you utter muppets!

So, if you had not already guessed, my previous blog entry was referring to ... WONGA.COM. Those happy little people that are great when all is going well, and I have had good dealings with before. But when anything goes wrong, they are simply UTTER SHIT !

3 months the issues have dragged on for now, with them not even being able to arrange one single monthly payment from my account without sending me shitty emails telling me how they are going to systematically drain my bank account over the next day if you dont call them immediately. And if you DO call them, the agent will just take an unauthorised payment anyway, so its lose lose suckers !

So after saying in my email I didnt want a templated response from them, and would like the matter looked at properly, this is the insulting shit they send.

Hi,
 After reviewing your email, it seems clear the best way to get this matter sorted is over the phone. 
Please call us on 020 7138 8331. We look forward to discussing your account and trying to help find a solution for you.
You may also find you can get things sorted by using the options in the ‘my account’ area of our site.
Best wishes,

Hi,,,,,,,,,,,,,,,,,, HI !! are you fuckin kidding my. My email signature has my name on it, my account has too, hell, even your threatening little YOU FAILED email has my first name on it, but now im 'Hi' FUCK OFF !!!

From this point in, everything goes public, nothing is a secret, and yes, I fucked up and used a pay day loan company, my bad! lol.

Wonga, your customer 'care' is an utter disgrace, disorganised, ill informed, poorly trained, and a complete polar opposite of the experience you offer when tempting people into taking loans with you.

I can see now why so many organisations have targeted you, and understand fully the stories that people like Sky News have run.

Shame on you !

Disgusted!

After a running battle with a financial company, that shall remain nameless for now, I am finally at my wits end with it all. I have just sent them the most balanced email I possibly could at this time. Right now I am full of anger and contempt with them for the way they are behaving, and can understand why they have come under such intense fire from the media over recent months.

I am of course going to follow up this matter, and forward it to anyone who might like to take a bite out of them, as well as the financial ombudsman and maybe a few media outlets, given their unauthorised activity on my bank account today.

VERY ANGRY RIGHT NOW !!

As my letter and blog writing skills show, im mind is not my own right now.

Dear Sir / Madam
I have just come off the phone from one of your agents after having probably THE worst customer 'care' ever. I am outraged at the events on the phone, as well as how your company has behaved over this matter. I therefore wish to advise you of my intentions to approach the Financial Ombudsman with this complaint.
Please see below the catalogue of errors which has lead to this issue.
A few months (payments) back my debit card was changed. Forgetting to advise yourselves, I rightfully received an email saying my payment had failed, and that I needed to call. I did so, and made payment there and then, as well as giving my details and authorisation for future automated payments to be taken.
Last month I received an email saying it had failed again. So I phoned up only to be told they could not check anything or change anything as the computer systems were down, and to try calling back later. Which I did.
I was then told that the payment had gone through fine, the email was an error, and all would be well THIS month.
Well, yesterday I received an email saying my payment had failed yet again. Not having time to stay on hold as the wait was a long time, I emailed, to which I received no response. Today I received an email saying the payment had failed, the plan was cancelled and that an attempt would be made to take the full amount tonight.
Let me just take that last email for a second and try and work this out. Your system and my bank for some how doesn't allow you to take 10% of the sum owed, so somehow the logical thing to do is to use the same system and bank details to take 100%. That makes sense doesn't it!
So, I have called your call centre again today, and this is where my biggest issue really starts. The scripted drone that I spoke with advised me that your systems were running very slowly today, so getting my details up would take a while, while waiting she asked me various security questions, and details of the existing arrangement and payments. While doing so she enquired about the agreement amount, which I told her of. Shortly after she asked for the last 4 digits of the card being used, and the security code, which I also told her. After a short pause she said 'ok that payment has gone through today'. I enquired what payment she meant, was the system showing the same as last month and had in fact collected payment. No she replied, the payment I just requested...
This is appauling that without so much as 'would you like me to try and collect a payment from your card now' or similar, she authorised herself to take payment on behalf of your company. Therefore I protest at this unauthorised payment being taken from my account in this way, and will be formally advising the financial ombudsman of my experience with yourselves. From what I see in the media, im sure it will just be one of many.
Falling into financial hardship is bad enough, without complete jokes of companies like your own behaving in the way you do.
On the ending of the conversation she also advised me that she had set up a payment plan that would come out on the 18th of each month from Nov. Once again, please accept this as my notification of intent towards your company. IF the payment fails for any reason other than fault of my own, and I receive the same automated email threatening to systematically milk my account of every penny you can, I will immediately cancel payment and willingly forfeit the settlement, with the explicit intention of taking legal action.
For the whole time, I have maintained my side of the agreement, but on a monthly basis you fail on your side time and time again, with escalating incompetence.
I expect this matter to be thoroughly investigated, and for a completely human typed, non templated response to be sent to me explaining the actions of the agent today, and explaining why oh why something as simple as this cannot be maintained.
I really hope this matter can be resolved properly once and for all.
Thank you sincerely for ruining the start to my weekend.
Michael Snasdell
PS, this letter is being published on my blog at the same time of sending. The company name has been withheld at this point out of common courtesy. 

**EDIT**
In a hilarious twist, the company concerned have just replied to my email, stating they cant find a record of me, and for me to supply more information for them to be able to help me. I wonder if they have 'lost' my account finance information too, I doubt it eh ! 

My gripes about BB10 and the handsets

So before I get started on this entry I just want to make one thing clear as day, I am NOT taking a dig at Blackberry here. I just thought with all the fanboi style posts I have made recently, it was about time I balanced the books a little and made an entry about the 'not so good' aspects of BB10 as a whole, and its devices, the Z10 and Q10.

I have spent a lot of time on Crackberry recently, trawling through the forums, and getting into discussions here and there about things I feel are genuine issues, from my experience with the handsets and OS at least.

Now that I have used the Q for a couple of weeks now (getting there anyway) I thought now would be a good time for this. So lets get going.

First up, the debate over screen size and quality. With 17,000 views and over 350 replies, for a balanced discussion about these matters, this thread is the place to be.q10-vs-z10-screen-size-debate

The intention of this thread was to simply hear some opinions about why some chose the Q with the physical keyboard over the Z and touchscreen. And to see what made people sacrifice some screen real estate for the experience of real buttons. As you can see, it became quite popular, and for the main part actually quite interesting to get an insight into how people use their handset, and what they demand from them.

For me, this is how I see it.

The Z and Q both have superb screens, both to view, and to operate inside the BB10 OS. Ultimately one of the two devices is going to be my favourite, or daily driver. And it wasn't long after opening the box to the Q10 that I knew which it would be. Having spent a couple of months with the Z, and got to know its keyboard pretty well, there is no doubt that the Z10 touchscreen keyboard (TSK) was quite simply the best TSK I have ever used. Trying to switch between that and the Galaxy S2 screen is a nightmare, with the S2 seeming slow and unresponsive, let alone unforgiving. 

The Z really does put most others to shame, in fact I will go out on a limb and say its the best TSK on the market today. With its predictive word suggestions learning how you speak, and its forgiving nature and smart auto correction, you can make a real mess of a whole sentence, and the Z will get what you mean, and sort it out. A bit like the relationship between doctors and pharmacists.

BUT, this is a gripe post remember, so lets get into the nitty gritty here.

As intelligent as the software for the TSK is, it can get a little carried away at times, and its intelligence and smart learning becomes its achillies heel. Make a typo too many times for a word it doesn't know to auto correct, and it will learn the typo, and use it to replace other attempts at the right word.

Example, I have a bad habit of typing 'ypu' instead of 'you'. By pressing the spacebar after making the typo after a while will actually confirm the word is indeed RIGHT. So it will now replace you with ypu on a regular basis. This is partially my fault for not seeing the word appearing and correcting it, and over time I can correct it in one of two ways...

1/ clear all the learned words and start over. Removing a single word from the catalogue is not an option at this point. 

2/ watching the space bar, and concentrating each time I type the word, and each time ypu appears, correcting it until the phone learns not to use it anymore.

Sadly both solutions require me to be less productive to solve a simple issue, admittedly of my own making.

The next issue with the touchscreens now moves onto the Q10. Like the 9900 was at launch, the screen of the Q10 is a little desensitised, and the last few mm's of the edges seem to have no real abilities. The line between bezel and beginning of the display is the issue here. The most common issue users are reporting is the lack of response to the End Call key. Frustratingly hammering away on the red part of the screen, long press, short burst of presses, but no end to the call. 

I have to be honest here and say that since the OS went from .238 up to .273 it seems less of an issue for me at least. There are other times when the screen seems a bit awkward to use, with the selection of small areas at the edge of the screen being problematic. On the odd occasion by pressing the very edge of the screen, you will actually select something that is just OFF screen. Almost as if the phone thinks it is displaying a slightly longer or wider image than it actually is. (if that makes sense)

Staying on the theme of screens, the other complaint that seems to be getting touted about is screen legibility in daylight. With the Q10 packing a sharp and crisp AMOLED display, the legibility of the screen for me on a bright sunny day has never been an issue for me. That said, if you don't keep your screen clean, that's when I notice the legibility becoming an issue, as the smears more than anything else cause the reflective issues. Others however state that regardless of how bright the settings are put at, reading the screen, along with the dark theme are simply impossible. Now we all have different eyes, and live in different countries, so I'm not going to doubt anyone here. But at the same time others, some well respected commentators on Blackberry and mobile devices, state they have NO issue whatsoever with reading the screen, day on day, in rather sunny parts of the world.

Like everything, all opinions are relative, so there is no right or wrong anywhere in this blog, just my own observations, and quotes from others with similar findings.

Lets get away from the screen now and dig a little deeper. How about the depths of the OS?

Now one of the big selling points of BB10 is the 'active panes'. For those not familiar, let me explain quickly. All mobile OS's these days claim to have true multitasking, leaving one application running properly while another is opened and used. The Blackberry way of doing this is to use active panes, this is where an application is minimised on the screen along with other apps that are running. Each of these applications is then capable of displaying a condensed version of its content while minimised. So for example a weather app will show a summary, a news feed will show individual headlines. 

I have to say the active panes are a great little thing, especially for watching for replies to tweets, or keeping an eye on the weather without constantly opening the apps. 

But again, this is about gripes so here goes again.

3rd party app devs seem to have really grasped the concept well, and made the active panes really used full, Blaq, CB, BeBuzz, all having great active panes.

BeBuzz, what is generally a notifications app have had the sense to use their active pane as a battery monitor, a great and helpful little tool especially with its 'time left' section.

However, Blackberry, the creators of these great little panes seem to have done very little with them at all. 

My example would be a simple one, the native clock.

Now the clock has 4 views. Normal clock, World Clock, Stopwatch and Timer. The most common one for me to keep open is the timer, being able just to flick the screen on to see how much time is remaining. Frustratingly, the native app minimised to the clock app only. So regardless of what display would be of use to you, you are left with just the simple clock view. I'm sure there has to be a way that the timer and stopwatch could minimise into usable active panes. If 3rd party devs can do it, come on Blackberry, sort it out.

Digging in a little deeper we start to find a few more little frustrating niggles that really get a bit irritating.

Type and Go function as a whole is a great idea, and can really speed up certain processes, such as sending a simple tweet, or FB update from within the OS. Simply typing 'tw' then starting to compose the tweet will see Type and Go offer the 'send tweet' option when you are done typing. Press it, and its done tweet sent. No opening apps, pressing compose etc, its all done simply and effectively from the home screens of the OS.

BUT (gripe time)

If you want to send an email you have a couple of options, and this is where it gets a little sticky. Typing 'em' will prompt the device to offer 'compose email' at this point. So you can press the option there, then immediately start typing the contacts name, which will present the list of options matching the letters entered, or after 'em' a space then start typing the contact name. Now both these are super efficient ways of getting an email started, there is no doubting that for a second, the problem however lays with the search function itself. Now I should add here that until the issue was raised, I had not noticed it. But once it was mentioned it is something you just become aware of.

Throughout the search settings of the device you can tell the OS where it should look for the information. Different apps, areas of the phone, and indeed 3rd party databases too. Sadly for some reason, the search parameters do not apply to email, so as you start to type the contact name, it will offer every contact matching the characters, including from apps like Facebook and Twitter. 

For those only using their devices for personal use, this is nothing more than a minor irritation. For those using it as business and personal, it becomes a little more of a headache. Contacts who have linked profiles within your device, it will drag down and offer every email address for them. Some might find this helpful, others a hindrance. Either way, it would be nice to have a little control over it.

The next issue for me, again deep within the heart of the beast is notifications.

Back in the days of OS7 the notification settings were so very simple. A little bland to look at, a little too simple maybe with drop down menus and separate sections of in and out of holster etc. The drop downs would offer a whole list of sounds which on selecting it, you could then hit 'try' and you would hear what you had chosen. 

For some reason with OS10 Blackberry have decided that simple was not the way, and nor was having options. Instead the new settings allow a few choice sounds and very little more. To get anything other than what they offer, you need to start browsing the device, and in doing so you dive into a complex sub menu after sub menu of places to find sounds. You are not able to preview the sound, instead you select it and return to the notifications screen. Upon which, if the sounds is not to your liking, you start over again.

I would love to have the simplicity of the notifications back. Heck they even took away all the sounds most of us were so familiar with.

Even the volume of the notifications is dumbed down to one simple slider that is the master control for all sounds within that notifications status, be it normal, loud, work etc. I loved the control of making one email far louder than the rest, hard to miss, and in my face, but at this point OS10 isn't going to allow that at all!

Along with notifications comes my beloved BeBuzz, the custom LED app which gives a custom colour flash to notify of emails from each account, and 3rd party app notifications too. For years now it has been my backup notifications, so if I miss the sound, I would have a visual notification which would repeat. Even with the phone on silent, I knew exactly which notifications awaited me without having to pick the handset up. Sadly with OS10 this isn't quite as smooth as it could be, mainly because the app must remain in an active pane to allow it to work. One simple closure of the wrong app results in NO LED notifications.

My gripe about this? Well its simple. With later versions of OS7 allowing this as a native app through certain carriers (so I am told), I was really hoping that the all singing and dancing OS10 would present us with the coloured LED options from within notifications settings. Alas, its not the case. So notifications are stripped out, dumbed down.... and still on boring old RED !

With all that said and done, I am still left applauding Blackberry on their amazing transition from being old and stuck in their ways, to the modern day, all singing, all dancing devices. People will always have a pop, whatever the state of the OS. When OS7 was the current system people commented on how out of date and boring BB now was, and how if they didn't move into the 21st century BB would fail for sure. Boring interfaces, physical keyboards, and tiny screens. 

Out came the Z10, lovely screen, great new OS in its infant stage, and a true new kid on the block, stepping the game up with its buttonless design and gestures for navigation. Needless to say, the opposition said it was a failure before it even got going, the legacy hardcore users said it was an insult to Blackberry, and the people in the middle bought it and formed educated opinions of it.

My opinion has always been simple. If physical keyboards stopped existing tomorrow, I now know I would have the safety of the Z10's beautifully thought out TSK to turn to. My productivity would drop, my web usage would plummet, but I would be able to use a device without wanting to smash it on the floor.

Then it was the Q's turn. The TRUE next generation of Blackberry in my opinion. Taking a proven system, a great form factor, and firing it way into the 21st century. Again, unable to please all of the people all of the time, there have been again been critics who feel it is blasphemy against all that Blackberry stands for, to launch a device like this. Complaining that keyboard shortcuts are missing which make the device SO unproductive, that other features are not present, and that its not a proper Blackberry without them.

Well, I guess to a degree I join those whiners, with my rant and gripes above. But with one key difference.

My comments, feedback, reviews, and suggestions are just that. I accept that BB10 is a new OS, and has a long way to go yet. Heck no OS has even been perfectly rolled out with no changes needed to it. And in its first few usable releases, I think OS10 has proven itself to be something that will really grow into something great. My comments are not meant to mock or put down this infant OS, but are there to create conversation, to put across my point of view, and hopefully in some small way, contribute towards the direction that the OS takes as is continues to evolve.

One final thing though...

BBM Groups, what the hell happened there?

After not having used groups for years now, I thought it would be nice to have a group for photography a few days ago, so out went the invites. After 10 or so joined, a few friends started commenting that they could no longer see the group, or had received weird notifications saying they could not join 'another' group as they were already at their devices maximum... then showing NONE! 

Being kicked out of a group is one thing, but what happened next is where it all gets worrying. Reports then started that peoples phones, from BBM to the whole OS had dramatically slowed down, some saying it was almost unusable. A couple even resorting to restoring their handsets, and one returning theirs to a store for an exchange, so bad had the issue got.

All issues that I am aware of occurred on a Blackberry Z10, most if not all were running OS 10.0. My Q10 on 10.1 seems unaffected by the issue. Either way, I hope the rollout of the fix for this is swift. Mainly as the BBM Groups function is now rather lovely, and I would love to get a group up and running again, but don't want people screwing up their devices to join.

Right, that will do me for now, I'm sure I will have other moans and songs of praise over the coming weeks.

Thanks for reading.

Dear 'Protesters'

If that's what you choose to call yourselves. I just wanted to clarify something with you all.

In the 80's we had 'flying pickets' that appeared on any picket line that showed up in the middle of the unrest surrounding the miners strikes. For Greenham Common we saw loads of people just jumping on an exciting bandwagon of nuclear activism. In more recent times we had the riots in the towns and cities of the UK, where we saw opportunistic little idiots claiming to sympathise and understand the causes which were the cause of the unrest, and display their understanding by looting shops and burning them to the ground.

This is not forgetting of course the Student Protests, in which we saw an extraordinary demonstration of violence and stupidity. With hopeful students going to prison, buildings torched, and a complete waste of police resources, and damage to public property. Mainly by mindless idiots who just joined in, but partially by educated and intelligent people.

Now we come to 'you'... Where exactly do you fit in here? Popping up at Dale Farm, then at Occupy London, and then back to Dale Farm etc... Wtf is your game? I don't get it. Are you hormonal, over sympathetic, pathetic, or just trouble makers?

Dale Farm, yes it has taken eons to make progress on the evictions, and its not nice to be turfed out of your long term home. But then again if you do something illegal, its pretty obvious the law will catch up with you eventually. I feel sympathy for those affected, and pity for the youngster who find themselves on the move. However almost all the trouble caused at the protest and subsequent eviction was caused by YOU! The non travelling travellers were upset and showed their anger and distress, but it seems it was the 'activists' or 'protesters' that were doing the stupid and dangerous things, as well as the acts of violence towards the police and violence.
The law was against you, the police were there to enforce the bailiffs, so violence towards them was nothing to do with democratic rights to protest, it was just ignorance to everything around you, and an excuse to be a trouble maker and get some TV time.
When its all done you will all just piss off to the next protest, lose contact with those that you 'care' about and remember nothing more that the bricks you threw at other human beings. The same human beings you accused of brutality for so much as pushing you!

Moving on we have Occupy London aka Piss Off St Pauls! What exactly is to be gained here. You have a gripe with their financial neighbours, so are sitting on THEIR doorstep, causing an obstruction and distress to visitors. If you have a complaint about an Adsa pie, do you complain to Tesco because its more convenient.... The answer is NO!
Not only do most of you have little involvement in the financial structure of this country, let alone any input to it other than your bottles of cider, but I'm sure most don't even understand the point of the protest at all. When I was there to observe your stupidity on Sunday I was in awe of the mixed messages being read out, and on banners. The lack of structure to it all, and the dumbness of the behaviour of the mindless attention seeking idiots there.

Kettling! Seriously, it was a containment. If you want to experience kettling, go to the Notting Hill Carnival or other such busy place. POor treatment... You had toilets, water and food. Not tear gas, water cannons, and non lethal rounds being fired at you... You didn't only get your democratic rights, you were pampered to a level you did NOT deserve. Only to cry foul play, and brutality.

You can probably tell I am NOT a fan of your behaviour. Nor the way the reasonable people of the UK have their tax money spent on managing your unruly protests, poor behaviour, and for that matter, pay for your facilities and the repairs to the property you damage.

There is protesting to make your point, there are sit-in's to cause disruption to the operation of a company or organisation. There are strikes to disrupt the productivity of a company (although you would need a job first) and then there is downright stupid behaviour which serves no purpose other than to seek attention, dilute the seriousness of the true cause. Every cause you touch turns stupid, every voice you try to 'help' to echo, you in fact drown it out.

You are bored, irritating, costly, jobless, mainly unclean, trouble makers with nothing better to do with your lives than jump on any media bandwagon, proclaim your commitment to the cause, and then run away with it.
If you REALLY care about money, and the financial situation of the country, stop causing so much trouble, let innocent businesses trade without fear of disruption or destruction, stop the need for huge police numbers (in overtime) to manage your poor behaviour, and save the country some money. And if you really care, do some volunteer work, soup kitchens, care centres, park projects. There are plenty of places calling out for free help. But then there are no free facilities, and no media attention, so I guess that's you out.

To all the genuine people who know the cause they support, commit themselves to it, and demonstrate in the true democratic way, I applaud you for sticking to your guns, following your beliefs, and having your voice heard by others, and I truly hope these idiots who ruin it for you, grow up and get jobs soon.
Sent using BlackBerry®

The weekend is almost over.

Well it might as well be, the weather is crap, the other half has gone home for a family dinner, and I'm broke. So it looks like another day in front of the TV for me.
On the plus side, it gives me a little time to thin about this whole building collapse thing, and think of new angles and approaches to get things in motion.

Its not so much whats happened now, more about what is left that could still happen. The wet weather has arrived for the season now, and also freezing weather is approaching, which is all bad news for unstable ground, and buildings sitting on the edge of it.
So with the issues at the site down the road, I am going to selfishly attempt to steal a little of the spot light it is receiving and focus it on the site remaining empty at 6 Church Rise. Since its collapse there has never been a detail investigation carried out, nor an inspection on the foundations of the property I live in.

Now correct me if I am wrong here, but if a building collapses from the foundations up, with a huge pit dug BELOW the house, just a couple of metres from the house next door, would you too not assume that your property and foundations had been compromised? Especially when the cracks start to open up in your rooms nearest to the collapse. When floorboards no longer reach the skirting boards, and the concrete path between the properties moves over half an inch AWAY from your property. Am I just being paranoid here, or do I have a valid point that someone needs to look at this properly?

In an idea world I would call in a private surveyor, pay for a full survey, and put my mind at rest. However we all know this can cost a lot of money, especially when its foundations you are looking at. So my next angle may be to approach Lewisham and ask if they will send their own surveyors. if they are not willing to, then I shall take the angle of "If you are SO confident that there is nothing wrong, I will call the surveyor in, and if they find anything, not only will I claim back the costs, but I will sue too for failure of duty of care". Next step, find out how much this kind of survey costs lol.

Anyway, im getting caught up on this whole house thing again. My god I thought I was done with it all, but realise now that it has only just begun. With the change of management of the property, maybe I need to contact the new company to see if they are happy with the situation too. OK thats enough about that for now.

So the rest of the weekend, only thing I can say really is FAIL. That just about sums up my weekend. Things planned to do, not done. Things planned NOT to do, done! Too much eating, not enough getting out there and doing things.
Which leads me neatly to the next part. Failing to get the dog food from the shops yesterday, has led to the the other half leaving here today a little pissed off with me, and me a little grr at us for being lazy. Its only a quick trip to a shop a few miles away, but we didnt bother, so thats the dog food running dangerously low.

My plan for the remainder of the day, sulk a little, eat a little, get the Wii Fit out and mess about a bit.

Hope your weekends have been a little better than mine.

PS, pissed off but still positive :)

Oh PS.... I got a letter from my mates at Orange yesterday. Over 2 months since I cancelled my home broadband account they send me a letter which simply says "you own use £27, pay in 7 days or we take you to court" OK there were a few more words that than, but totally unprofessional, unacceptable, and something I will be following up agressively. Bloody cheek!

Today is D Day, for Orange that is.

Well after a couple of days of grace for them to sort the matter out, today is the last day that was agreed I would wait for them to sort the issues out.
Its 8 days now, this all started over a week ago now. After loads of diagnostics there is still no joy with the matter. Suggestions have been that maybe RIM has accidentally blocked the wrong PIN as the phone seems to be behaving as if its data is blocked on purpose. (or its just bloody broken!)

Either way, I agreed with Orange Executive Offices that I would wait til this afternoon before chasing them up again, and its coming up for 1pm. So in a couple of hours time I will be calling them back and asking what decision they have come to. Either way, with Easter just around the corner (tomorrow) I am likely to be without my Blackberry for a few days more until a replacement is sent out, if they even agree to send one out.

If there is no resolution agreed today its gonna get a little bit messy. I understand that networks have grace in-built into the contracts to allow them time to sort stuff like this out, but I am not sure it is quite this long, certainly not without them even having diagnosed the issue.
So if I am told they are still waiting on RIM, the response will be something along the lines of, breach of contract, failing to provide a service or reasonable timescale for resolution, and so on.
My solution offered to them will be, I will return the phone in the next available mail service, they can keep it and sort the problem out at their own leisure, and either replace it or return it to me repaired. In the meantime they can suspend billing on that account, reimburse me for the calls made to tech support, and discuss how they are going to convince me to remain with Orange as my contracts begin to run out.

I will update as it all unfolds, but either way, I am past caring too much about it now, the whole scenario has dulled my enthusiasm for Orange by about 90%, and if they are not willing to talk about it, I will start to pull the contracts as soon as economically viable.

Is this what they call "progress"?

Well after another entertaining day speaking to Orange over and over and over, I have made I believe what some would call progress.
After an earlier encounter with a call back from Orange, which just put be right back at the beginning, I searched the web and found an email address for the Executive Offices for Orange. The address is executive.office@orange.co.uk . After emailing them I was expecting the same sort of response as most other promises of call backs etc. But to my amazement, after a trip to the loo I came back to find a missed call and a message. Michael from the exec offices had called back to discuss the matter, and see what they could do to sort the matter out.

After a long call to the techs, he came back with almost what everyone else had said, that tech were SURE it was a problem with RIM now and not the handset. The issue has been passed on to Research In Motion for further investigation. Unfortunately as they are a 3rd party Orange are unable to give or enforce timescales for these matters, so it is simply a matter of waiting again now til RIM contact Orange.

So really I am no further down the line. Although on the other hand I am, as I have a single point of contact now, who is going to see the matter through to resolution. We have also started discussing reimbursement for time wasted, calls placed and services not provided.

One comment made me chuckle though. He said he was happy to make such a credit to my account but would do it once resolved "in case" it is another week of no service". My response was to laugh and politely inform him that if it drags over to next week I wont be an Orange customer anymore. He understood this clearly.

So onwards, and nowhere for the time being lol. I am in higher spirits about it now, thanks to a settlement cheque arriving on my mat this morning, but that's about the only thing keeping me from driving to Orange HQ and having a word in person.
IF..... and I mean IF, this turns out to be a handset fault after all, the whole thing will become VERY messy indeed. As I explained to one of the call centre guys, I am not a guinea pig for them to experiment with their theories on. I am a paying customer, and a high paying customer at that. I expect to be treated like an individual, and not someone they can mess about, just so the geeks in the basement can prove they can fix the phone.

Thursday afternoon is the cutoff for this whole matter now, which was made clear to the exec when we spoke. If I have to call them back that afternoon as its not resolved, then I will be asking for an address to send the phone to, and will be rid of it once and for all. At that point I want nothing more to do with it until it is fixed, working, and I don't have to call Orange again. Renewal time is nigh, but I am having serious doubts about it all now, unless they can do something really special. REALLY special.

I have never felt SO insulted!

OK so this is the 6th day this whole "no data" thing has been dragging on today, and I have placed a number of calls to them, once again.
First call today was to retentions. After not getting a call back from them yesterday, after asking to be called by a manager, I was seriously wound up, so thought I would explore how much it would cost to get out of this particular contract.
Truth of the matter is, I dont really want to cancel it, as I have 5 other contracts with Orange, and cant be bothered working with 2 service providers, having 2 billing points etc, but want to keep my options open anyway.

On speaking to retentions the guy was super helpful and made some calls for me to try and get the matter sped up. He also gave me the cancellation fee of £67, which is a small price for the amount of time I have wasted calling Orange over the past week.

I got a call back from Orange early this afternoon, a guy from customer relations, announcing to me that he had someone on line that was going to take care of the matter for me. To my dismay (hardly suprised) it was a guy from the indian call centre, level 1 handset faults. He proceeded to start ask what was wrong, and start going through the basics all over again. Which pissed me off no end! remained calm and went through it all to keep him happy, but it made no difference to the service on the handset.
I was then passed to, yup Level 2 diagnostics, networking. After running through the matter again, I pointed out it was already with Level 3, so he decided to call them. Even though I have been told over and over that they CANT contact Level 3 by phone.
A few mins later he came back on the phone, and advised me it was NOT a handset fault, it was a problem with RIM, then started to try and explain who RIM are..... Oh do shut up !

After a brief conversation he said he could only tell me what level 3 had told him, and that they were still looking into the matter. I pointed out this is day SIX of this issue, and informed him I am not a guniea pig for running geeks experiments on, and if someone wants to sort it out, maybe they can send me a new phone in the meantime and let the geek work on it in his time not mine!

He advised me he would escalate the matter for me, and ask his line manager to call me back, so I am waiting on a call back now from Level's 1 2 and 3 from Orange tech support now.

Note to Orange.
You are a complete joke now. I spend over £2000 a year with you as a private customer, I have stayed with the network for 5-6 years, and always sung praises for the great service, brilliant products and customer services.
BUT....
That has all changed now.
Six days..... SIX days to try and decide what is wrong with one of your handsets, no replacement, and leaving me without a usable handset is a disgrace, and one I will tell EVERYONE about. Facebook, Twitter, MySpace, Blogger, Google, anywhere, thats where it is going now.

I will also now be escalating the matter to the official bodies, so an email will be getting fired off shortly.

I am at a total loss for words now, so will shut up for the time being, but please Orange, restore my faith in you.

P**sed off with Orange

Just sent an email off to Orange UK cust services regarding the ongoing issue with my Blackberry.
I think, all things considered its pretty damn polite.

"I have had a data issue with my handset now since Thursday AM. I have spoken to numerous call centre agents, handset fault engineers and now network engineers, but as of yet, at 19.00 on Saturday evening I am still not able to use the said handset.

No one seems to be listening to the fundamental issue which is... The SIM in the handset operates fine in another of my Blackberrys, and the SIM from the working BB will NOT work in the 9700... It is a hard/software issue NOT a network issue. Yet still I am bounced from department from department, being told each time to run through the whole matter again as if no one has made any notes on my account.

On the last call I was asked to verify the PIN and IMEI from the software, the handset and the box as if I am trying to con Orange or something.

I have 5-6 contracts with Orange and have had for years and I have NEVER had such a long winded, frustrating and outright unacceptable issue in all my time.

I have been without the handset for 3 days now, will I be credited this? Should I even consider renewing when the contracts expire? Right now the answer is no.

I just want my handset working, my Blackberry functioning with data, and not to keep being told to pull the battery, delete service books, and other pointless exercises. Is there ANY chance of a replacement, please? "

Fair ?

Michael

Sent using BlackBerry®