Well it might as well be, the weather is crap, the other half has gone home for a family dinner, and I'm broke. So it looks like another day in front of the TV for me.
On the plus side, it gives me a little time to thin about this whole building collapse thing, and think of new angles and approaches to get things in motion.
Its not so much whats happened now, more about what is left that could still happen. The wet weather has arrived for the season now, and also freezing weather is approaching, which is all bad news for unstable ground, and buildings sitting on the edge of it.
So with the issues at the site down the road, I am going to selfishly attempt to steal a little of the spot light it is receiving and focus it on the site remaining empty at 6 Church Rise. Since its collapse there has never been a detail investigation carried out, nor an inspection on the foundations of the property I live in.
Now correct me if I am wrong here, but if a building collapses from the foundations up, with a huge pit dug BELOW the house, just a couple of metres from the house next door, would you too not assume that your property and foundations had been compromised? Especially when the cracks start to open up in your rooms nearest to the collapse. When floorboards no longer reach the skirting boards, and the concrete path between the properties moves over half an inch AWAY from your property. Am I just being paranoid here, or do I have a valid point that someone needs to look at this properly?
In an idea world I would call in a private surveyor, pay for a full survey, and put my mind at rest. However we all know this can cost a lot of money, especially when its foundations you are looking at. So my next angle may be to approach Lewisham and ask if they will send their own surveyors. if they are not willing to, then I shall take the angle of "If you are SO confident that there is nothing wrong, I will call the surveyor in, and if they find anything, not only will I claim back the costs, but I will sue too for failure of duty of care". Next step, find out how much this kind of survey costs lol.
Anyway, im getting caught up on this whole house thing again. My god I thought I was done with it all, but realise now that it has only just begun. With the change of management of the property, maybe I need to contact the new company to see if they are happy with the situation too. OK thats enough about that for now.
So the rest of the weekend, only thing I can say really is FAIL. That just about sums up my weekend. Things planned to do, not done. Things planned NOT to do, done! Too much eating, not enough getting out there and doing things.
Which leads me neatly to the next part. Failing to get the dog food from the shops yesterday, has led to the the other half leaving here today a little pissed off with me, and me a little grr at us for being lazy. Its only a quick trip to a shop a few miles away, but we didnt bother, so thats the dog food running dangerously low.
My plan for the remainder of the day, sulk a little, eat a little, get the Wii Fit out and mess about a bit.
Hope your weekends have been a little better than mine.
PS, pissed off but still positive :)
Oh PS.... I got a letter from my mates at Orange yesterday. Over 2 months since I cancelled my home broadband account they send me a letter which simply says "you own use £27, pay in 7 days or we take you to court" OK there were a few more words that than, but totally unprofessional, unacceptable, and something I will be following up agressively. Bloody cheek!
Showing posts with label insulted. Show all posts
Showing posts with label insulted. Show all posts
Sunday, October 3, 2010
Thursday, April 1, 2010
Today is D Day, for Orange that is.
Well after a couple of days of grace for them to sort the matter out, today is the last day that was agreed I would wait for them to sort the issues out.
Its 8 days now, this all started over a week ago now. After loads of diagnostics there is still no joy with the matter. Suggestions have been that maybe RIM has accidentally blocked the wrong PIN as the phone seems to be behaving as if its data is blocked on purpose. (or its just bloody broken!)
Either way, I agreed with Orange Executive Offices that I would wait til this afternoon before chasing them up again, and its coming up for 1pm. So in a couple of hours time I will be calling them back and asking what decision they have come to. Either way, with Easter just around the corner (tomorrow) I am likely to be without my Blackberry for a few days more until a replacement is sent out, if they even agree to send one out.
If there is no resolution agreed today its gonna get a little bit messy. I understand that networks have grace in-built into the contracts to allow them time to sort stuff like this out, but I am not sure it is quite this long, certainly not without them even having diagnosed the issue.
So if I am told they are still waiting on RIM, the response will be something along the lines of, breach of contract, failing to provide a service or reasonable timescale for resolution, and so on.
My solution offered to them will be, I will return the phone in the next available mail service, they can keep it and sort the problem out at their own leisure, and either replace it or return it to me repaired. In the meantime they can suspend billing on that account, reimburse me for the calls made to tech support, and discuss how they are going to convince me to remain with Orange as my contracts begin to run out.
I will update as it all unfolds, but either way, I am past caring too much about it now, the whole scenario has dulled my enthusiasm for Orange by about 90%, and if they are not willing to talk about it, I will start to pull the contracts as soon as economically viable.
Its 8 days now, this all started over a week ago now. After loads of diagnostics there is still no joy with the matter. Suggestions have been that maybe RIM has accidentally blocked the wrong PIN as the phone seems to be behaving as if its data is blocked on purpose. (or its just bloody broken!)
Either way, I agreed with Orange Executive Offices that I would wait til this afternoon before chasing them up again, and its coming up for 1pm. So in a couple of hours time I will be calling them back and asking what decision they have come to. Either way, with Easter just around the corner (tomorrow) I am likely to be without my Blackberry for a few days more until a replacement is sent out, if they even agree to send one out.
If there is no resolution agreed today its gonna get a little bit messy. I understand that networks have grace in-built into the contracts to allow them time to sort stuff like this out, but I am not sure it is quite this long, certainly not without them even having diagnosed the issue.
So if I am told they are still waiting on RIM, the response will be something along the lines of, breach of contract, failing to provide a service or reasonable timescale for resolution, and so on.
My solution offered to them will be, I will return the phone in the next available mail service, they can keep it and sort the problem out at their own leisure, and either replace it or return it to me repaired. In the meantime they can suspend billing on that account, reimburse me for the calls made to tech support, and discuss how they are going to convince me to remain with Orange as my contracts begin to run out.
I will update as it all unfolds, but either way, I am past caring too much about it now, the whole scenario has dulled my enthusiasm for Orange by about 90%, and if they are not willing to talk about it, I will start to pull the contracts as soon as economically viable.
Tuesday, March 30, 2010
I have never felt SO insulted!
OK so this is the 6th day this whole "no data" thing has been dragging on today, and I have placed a number of calls to them, once again.
First call today was to retentions. After not getting a call back from them yesterday, after asking to be called by a manager, I was seriously wound up, so thought I would explore how much it would cost to get out of this particular contract.
Truth of the matter is, I dont really want to cancel it, as I have 5 other contracts with Orange, and cant be bothered working with 2 service providers, having 2 billing points etc, but want to keep my options open anyway.
On speaking to retentions the guy was super helpful and made some calls for me to try and get the matter sped up. He also gave me the cancellation fee of £67, which is a small price for the amount of time I have wasted calling Orange over the past week.
I got a call back from Orange early this afternoon, a guy from customer relations, announcing to me that he had someone on line that was going to take care of the matter for me. To my dismay (hardly suprised) it was a guy from the indian call centre, level 1 handset faults. He proceeded to start ask what was wrong, and start going through the basics all over again. Which pissed me off no end! remained calm and went through it all to keep him happy, but it made no difference to the service on the handset.
I was then passed to, yup Level 2 diagnostics, networking. After running through the matter again, I pointed out it was already with Level 3, so he decided to call them. Even though I have been told over and over that they CANT contact Level 3 by phone.
A few mins later he came back on the phone, and advised me it was NOT a handset fault, it was a problem with RIM, then started to try and explain who RIM are..... Oh do shut up !
After a brief conversation he said he could only tell me what level 3 had told him, and that they were still looking into the matter. I pointed out this is day SIX of this issue, and informed him I am not a guniea pig for running geeks experiments on, and if someone wants to sort it out, maybe they can send me a new phone in the meantime and let the geek work on it in his time not mine!
He advised me he would escalate the matter for me, and ask his line manager to call me back, so I am waiting on a call back now from Level's 1 2 and 3 from Orange tech support now.
Note to Orange.
You are a complete joke now. I spend over £2000 a year with you as a private customer, I have stayed with the network for 5-6 years, and always sung praises for the great service, brilliant products and customer services.
BUT....
That has all changed now.
Six days..... SIX days to try and decide what is wrong with one of your handsets, no replacement, and leaving me without a usable handset is a disgrace, and one I will tell EVERYONE about. Facebook, Twitter, MySpace, Blogger, Google, anywhere, thats where it is going now.
I will also now be escalating the matter to the official bodies, so an email will be getting fired off shortly.
I am at a total loss for words now, so will shut up for the time being, but please Orange, restore my faith in you.
First call today was to retentions. After not getting a call back from them yesterday, after asking to be called by a manager, I was seriously wound up, so thought I would explore how much it would cost to get out of this particular contract.
Truth of the matter is, I dont really want to cancel it, as I have 5 other contracts with Orange, and cant be bothered working with 2 service providers, having 2 billing points etc, but want to keep my options open anyway.
On speaking to retentions the guy was super helpful and made some calls for me to try and get the matter sped up. He also gave me the cancellation fee of £67, which is a small price for the amount of time I have wasted calling Orange over the past week.
I got a call back from Orange early this afternoon, a guy from customer relations, announcing to me that he had someone on line that was going to take care of the matter for me. To my dismay (hardly suprised) it was a guy from the indian call centre, level 1 handset faults. He proceeded to start ask what was wrong, and start going through the basics all over again. Which pissed me off no end! remained calm and went through it all to keep him happy, but it made no difference to the service on the handset.
I was then passed to, yup Level 2 diagnostics, networking. After running through the matter again, I pointed out it was already with Level 3, so he decided to call them. Even though I have been told over and over that they CANT contact Level 3 by phone.
A few mins later he came back on the phone, and advised me it was NOT a handset fault, it was a problem with RIM, then started to try and explain who RIM are..... Oh do shut up !
After a brief conversation he said he could only tell me what level 3 had told him, and that they were still looking into the matter. I pointed out this is day SIX of this issue, and informed him I am not a guniea pig for running geeks experiments on, and if someone wants to sort it out, maybe they can send me a new phone in the meantime and let the geek work on it in his time not mine!
He advised me he would escalate the matter for me, and ask his line manager to call me back, so I am waiting on a call back now from Level's 1 2 and 3 from Orange tech support now.
Note to Orange.
You are a complete joke now. I spend over £2000 a year with you as a private customer, I have stayed with the network for 5-6 years, and always sung praises for the great service, brilliant products and customer services.
BUT....
That has all changed now.
Six days..... SIX days to try and decide what is wrong with one of your handsets, no replacement, and leaving me without a usable handset is a disgrace, and one I will tell EVERYONE about. Facebook, Twitter, MySpace, Blogger, Google, anywhere, thats where it is going now.
I will also now be escalating the matter to the official bodies, so an email will be getting fired off shortly.
I am at a total loss for words now, so will shut up for the time being, but please Orange, restore my faith in you.
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