Crowdfunding... NEVER again! Thanks to GOkey.

Two years ago, while reading the news on a tech website,  I saw a story about a new device which looked fantastic. At the time, with phones battling to be smaller and thinner, both battery life and storage was really starting to suffer. So this keyring sized device, offering a battery top-up as well as data storage options seemed the perfect solution.

The product was GOkey. Revolutionary, and as the interest grew, so did the ideas of what it could do. GPS locator, camera remote and so much more. The campaign on Indigogo can be found here.
https://www.indiegogo.com/projects/gokey-battery-memory-remote-all-on-your-keyring#/

As I read more, and watched the demo video, I grew excited about the idea, and started telling my friends about these too. Friends who I now feel I owe an apology to, for talking them into putting money into the idea. We are all now in the same boat, and I would prefer if it were just me, so sorry about that.

Offering from 8GB to 32GB of storage (not a lot by 2016 standards I know!) , a couple of colour choices, and micro USB or Lightning Connector connections, a small battery for rapid charging of your mobile device. That was all it took to get the masses paying into the fund, in the hope of owning one of these revolutionary devices. $1,216, 280  or  2581% of the original goal. With all that funding, it was clearly off to an amazing start, and would be off the ground and produced in no time..... Right?

Well, no actually. Instead of saying, right "GOkey Mk1, as advertised" and getting it into production and distributed, based on the spec which people had bought into, the company decided it could better it. Rather than getting the original out of the way, then moving on to the Mk2, they delayed the whole thing, and started a consultation process, adding more and more new features to it, drawing more battery power, redesigning the battery, and basically going back to the drawing board.

Now, when people put money into a project, they read the return, accept it, and go for it. Sure, things take time, tooling, production, final testing etc. We are all patient, right? Sure, but how long is TOO long?

Due to the changes along the way, the production stalled, the communications faded out, and the hype died. I am writing this 2 years after making my pledge for 3 of the devices, and have to say that it is officially TOO long now. In the past few months I did receive an email suggesting they were just sorting final production and to confirm my preferences for my devices. Preferences which have changed over the two years, including a completely new connection option. Yup, tech has moved on and USB Type C is now fast becoming the industry standard. THAT is how long this whole process has been in the making.

What was once a great basis for an ongoing product which could evolve, and have customers returning for the newest version, GOkey have not even created an one hit wonder. More a one attempt flounder (at other peoples expense)

I think it is fair to say that there are a few different groups left waiting for their GOkey

The optimists . Waiting for this groundbreaking device to change their lives/
The pessimists. Totally over what they signed up for, and just waiting for their defunct devices to arrive so they can give them away for Xmas 2017 or stick them in a drawer for eternity .
And the realists.... Those SO over the whole thing, they have given up on every aspect of GOkey. Accepted the fact that the product will never be worth what they paid, that they have lost their money, and actually reached the point of barely remembering what GOkey was all about in the first place.

In Oct 2015, I emailed the CEO, Doros, stating my disappointment at the eternal delays, and expressing that I felt the idea was fast becoming obsolete. Unsurprisingly the response I received disagreed with my feelings, and asked why I felt it was obsolete.

Politely I put together what I felt was an appropriate response to the question, which went a little something like this..

Hi, 

Maybe obsolete is a too strong a word, or the wrong choice. But since May 2014 I am sure you know yourself that portable battery stores have become far more compact and popular, as well as affordable. Numerous devices out there with a remote shutter option on them, including the increasingly popular and affordable smart watches. 

I realise and fully appreciate that GOkey offers a unique combination of all of these, so for that reason, maybe obsolete is too strong a word.

The other thing, which of course you have addressed in the process is battery capacity. With phones becoming rapidly larger and their batteries also rising in capacity, what would have given my Blackberry in 2014 a good boost, will have far less effect on my current OnePlus 2.

Don't take this as me knocking the device, I still love the idea of it, and will be happy when it finally arrives, but it just feels it has really lost its edge to me now. Maybe that's the time frame, maybe its tech marching on. Either way, I know, as I am sure you do all too well, that I am far from the only one who feels receiving it will now just be more closure than fulfillment.

Hope you don't take this too negatively.

Thanks for taking the time to reply.

I thought the reply contained a fair argument supporting my points made, and hoped they would be considered, and I would get an intelligent reply. Sadly all I got back was what almost seemed like a pre-written, generic reply.

It may seem a bit old to the people that first seen it a year and a half almost ago, but the sleek design and its unique practicality will make it a commercial success. The retail launch of course next year will be the judge of it. For now what is important is delivering a high quality product to the backers. I am late. I have to at least deliver on what I promised

Best

Doros

Well, that was Oct last year. Fast forward to March 2016, and all backers received emails saying information on preferences was needed "before we can move forward". In other words, we still haven't actually started making them, don't want to over produce the wrong ones because no bugger will buy these retail when the campaign is over with. So once again, mid March, and still no sign of movement.

Now, its July 2016, two years later, and not another word from GOkey. It is fair to say that my days of crowdfunding projects are done with, and that this has to go down as one of the worst examples of how a great idea can be handled SO badly, that it just falls flat on its face. I have no doubt that backers will one day see a return for their investments. I fell most for the poor soul who threw $2300 in to get one of the great vale packages of 50 laser engraved GOkeys. The other who threw away $1150, and the 5 others who gave $490 each. There are many more quite large backers, all who must be pretty annoyed right now, or work for the company.

I have to summarise by saying this is one of the worst examples of customer relations I have ever seen. Deadlines missed over and over, lack of communication regarding these, and just hyped up "updates" about progress on the product, which then seems to fail, and so on. I am just curious now to see just how brilliant the product is that I have been waiting for so long. I doubt very much it will come close to making up for the disappointment in the way the whole matter has been addressed from the first delay.
Hopefully new upstarts will take this failed model and use it as an example of how NOT to launch your product onto a crowdfunding site.

Lesson learned, prepare to be burned!

**UPDATE**
It has even been over a year since they put an update on their Facebook page! That says it all really.
https://www.facebook.com/mygokey/

The trip to the doctors.

Well that was easier than expected....NOT!
Arriving in the area a little earlier than expected, I decided to go for an extended walk around the block. Having walked to the surgery, I was already nice and warm, but not ready to sit and wait, so wanted to make the waiting time as short as possible.

Rocking up at the surgery a few mins before the appointment (OK 5 mins), I went inside, registered my arrival and sat down. As soon as I did, the thoughts started all over again, along with fiddling hands and a bouncing knee, borderline uncontrollable. Wondering who this doctor was, and what they would be like. A few minutes later all was answered.

In the hallway appeared a lovely gentle looking lady, calling my name. As I got up and walked over, she introduced herself as the doctor. We sped down the hall to the consult room, and I sat down. Right, I thought, I have this all sorted out, so here goes. This is what I said.

I don't know how to explain myself, errm, depression, stress anxiety.... *I looked up to see if she was following. She was smiling and patiently waiting. *
I have been like this before, years ago, deeper, darker, I don't want to go back there. *My hands start gesturing and waving, my eyes searching around the room*
I can't ..... I don't ....... errrm. THIS! This is it.....

On looking back up, she was smiling back at me, a reassuring look on her face, she replied simply "ok".

Taking another deep breath and trying to calm my nerves, I start over again, this time a bit more composed, explaining that I had even written out what I wanted to say, but the stress of even having this conversation is just too much to think straight. Stopping for a moment, I just breathe, and can feel my heart pounding in my chest, light headed and slightly confused. I tell her this is how I am feeling right now, and how hard this consultation is for me.

We take a break for a moment while she looks through my notes, seeing how far back it is since such an episode occurred. I tell her its been 4-5 years, the notes confirm this.
Getting back to the present she enquires into what I feel might have triggered this, anything happened recently, or that I have been dwelling on for some time. We discuss possible triggers, and how I feel about aspects of day to day life. The obvious question of consideration of self harm comes up, and it is batted back with strong reassurances that I have never felt that way, and I confirm I would seek immediate help if it ever crossed my mind.

Now onto the sticky bit, how do I want to proceed. Knowing the options of meds, counselling or both, she decides that given how things are right now, starting on medication immediately would be wise, and as I like to speak openly, she also decided that a referral for counselling should also be made. Knowing of course that it could take some time. Another reason the meds should begin straight away. The decision is made to remain off work for the time being, and to allow things to normalise without provocation. No added stresses or changes, just me, daily life and the meds, and see how we all get along, and if the dose is right.

As this conversation went on, during breaks in speaking, I could feel my heart slowing, and started to feel more relaxed about things. Expressing this to the doctor, she was pleased by this, and said as hard as it had been it was most definitely the right thing to be doing now, and catching it before it gets any worse. Apparently recurrences of anxiety and depression can happen much faster, and strike much harder at times too. Good to know, and explains how fast I went down the pan in a week.

A referral form for the counselling form, a prescription for the medication, and a sick note for work are all printed and presented to me. She then says she would like to see me in two weeks time for a reassessment of the situation. Going through her diary it appears that the week she was aiming for is booked out with medical students in the surgery, and she is worried this might not be fair on me. I reply expressing my happiness for students to be present, and anything they can learn from this is fine by me. Looking back in slight shock and delight she says that if I am OK with it, it would be a great opportunity for them. Then it is agreed, that week is fine.

So here I sit now, after necking my first pill of many, after saying how strongly against the idea I was, given that they were the doctors decision, and me not asking for them, I am happier with them. The down sides of course are.. I'm officially on medication again now, so needs declaring when asked, and I didn't really want to be on them but hey. Then there are the hallucinations in the early days, at least that is what I had last time. Not so much full on hallucinations, but a blurred line between awake and asleep, conscious and subconscious. You know when you wake up in your dream, then wake up for real? Well try doing that about 4 times before you actually wake up. Quite strange. We shall see if that happens.

Then there is the one thing I hate the most. Mind numbness. At the moment I over think everything, even more than normal. Taking meds helps with that, but last time it swung me the complete opposite way. Lack of attention. You know when you think you need to do something, then you plan out how and when, then you drop the matter until the said time arrives? Well my thought process goes to "I must pay that bill.............Ah well!" And nothing in between.
Obviously a numb mind also could mean shorter blogs, I'm sorry! lol Lets see if the change is shorter, less, or just more rational and better structured entries.

One last thing before I go, and I know most won't have got this far, so am not expecting a huge group watching over me. But this is the first time I have ever been on these meds and been living alone, so actually have no one to tell me if I am acting differently, being stranger than normal, or anything like that. So going back to blog entries and social media etc, if you do see a change, please let me know. You don't have to come banging my door down, just mention it, so I am at least aware. Being off work, I am going to try and keep as much company as I can where possible, so again, if I see you, let me know how I'm doing.

Thanks for reading, thanks for the messages and support I have received in this short space of time. I know I say " I appreciate it" a lot, but it's not hollow, it's sincere, and the only way I know to express my gratitude.
One final thing. Sorry for being dull, depressing or just a little off with you if I have been. The fact I am even engaging with you shows my true intentions, but right now I tend to make a mess of them from time to time. So if you can, please look past this.

Finally service resumes for Blackberry

As covered thoroughly by the worlds media over the past 24 hours, making the news summary, tech news, and even the on screen BREAKING NEWS ticker, the coverage of the Blackberry outage of the past 3 days has not gone un-noticed. Every opportunity possible has been ceased upon to expose, critique and cast doubt over RIM and its ability to run a stable network for its 70 million users. Of course, without knowing the in's and out's of the issue, or for that matter understanding what the hell a core switch is, it is impossible to judge fairly. The Playstation network was down for over a month when it underwent a cyber attack, so 3 days in some respects is not too bad. However as Lord Sugar pointed out, the Playstation network was for entertainment, RIM is for livelihood and communication.



Naturally companies like Apple have rejoiced at this outage, with the launch of iOS5 rolling out last night, and the iPhone4S going on general release from tomorrow, what better time to be convinced to jump ship than smack bang in the middle of that. I'm sure there are a good few percent of people who have been considering the switch for a while now, so well done to RIM / Blackberry for giving that group of customers the push they needed. That's not to mention the number of large corporations who are currently trialling iPhone as an alternative to their long term favourite the Blackberry. Again, an outage for this period of time to a business is totally unacceptable, and will have caused chaos I am sure.



However, its OK now because the world is returning to normal, becoming a sane place once again, and the trains and buses ring out with the steady flow of BBM messages being received by commuters. For me this morning it was a wake up call, literally. As the service resumed I realised how annoying people BBM'ing you can be, and how often it bing, bing, bings.... Silent is the chosen profile today! Amazing how a few days away from something can change your perspective of things, and make you rethink your approach. I'm not going to BBM any less I'm sure, nor become less dependent on it for my email, and information flow, but i am aware of how much control it has over me at times.



The biggest thing I missed i think was email, and the ability to make entries to this blog. Sitting at the train station with things to say, but no platform to use (so to speak from, no pun intended). Maybe that is it, Blackberry has become my new voice. My chosen way to communicate with the world in all respects. if so, is that such a bad thing I wonder. A wider audience, I can speak at any time and people will 'hear' in their own time. I can be concise, direct, and open about my feelings without having to experience the reaction first hand. So looking at that aspect of things, i am quite happy with this new found voice. Needless to say, i am still very capable at the real spoken word, and am happy and able to vocalise my thoughts and feelings too.



So, how does the Blackberry crowd feel about all this. An outage for 3 days, that's coming on for 1% downtime, which by any hosting or server company is just completely unacceptable, especially for such a large global company with resources all around the world. 70 million+ customers to serve, BIS and BES, high profile customers like Lord Sugar, President Obama, David Cameron, and countless celebrities. This is the age of the Internet, lightening communication (if your device connects!) and word travels fast... But not as fast as rumours, they travel at warp speed, and carry far more clout than a short empty statement from the company itself. And what exactly did we get over those 3 days.... Day 1, a couple of 'oops' Tweets from Blackberry saying there were some issues they were working on. By the end of the day it was tweeted that it was OK now. Day 2, it was all broken again, and again a few words on Twitter saying they thought they had found the problem and service would soon resume. All this time it was only affecting EMEA..



Day 3, this is when it got serious.. North America was now affected, and the shit had hit the fan. High profile business and entertainment names became involved on Twitter. Suddenly The RIM and Blackberry Twitter accounts exploded into activity. The first BIG statement on Twitter from RIM was ironically about a hoax BBM circulating. ironic considering 90% of users had no BBM, yet their priority was suddenly quashing a rumour. Bad show. From that point on the information begun to flow properly, high ranking RIM exec's making statements apologising for the issues, the Blackberry website also sprouted a Service Status page. Today as the service starts to return to normal we are told on Twitter hourly that there is a video statement to be watched on the Blackberry website from the Co-CEO himself. Where was that when the service was down?



So like I say, BBM is now binging away again, and service seems to be going nicely, however I have one problem remaining that has been there for the past 3 days.... My email is not bloody working! Why I hear you ask. Well as the server outage begun I was switching from my 9700 to my new shiny 9900. It appears that for some reason the RIM servers are caught convinced that my 9700 is still in use on my account, so i cannot register my phone on the network. Everything else BIS works, BBM, PUSH apps etc, but it wont let me transfer my email accounts over. All i get is a message saying it is not registered on the wireless network, and if I try via the Blackberry I get a message saying it cannot communicate with the server. *sigh



Not really much more I can say on the matter really, other than its VERY frustrating not having my email right now, and while the outage was unwanted, it has been an eye opener, for many! So many people not realising how much they used the BBM side of things until they didn't have it. While Apple and other device users sneer, it is worth pointing out that NO other provider offers a service similar to BBM, so all the ner ner nerner ner comments about "my phone is working, look at your useless Blackberry" were a little inaccurate, but RIM deserved it all the same.



Right that's me done. Only thing left to say is I hope those having update problems getting to iOS5 get sorted soon, and those who have lost all their data due to corrupt back-ups get sorted soon.



PS, I was shocked when I suggested to Apple fans that I was going to get an iPhone 3GS for a bit of fun, and as a back up, only to be told it was not worth it, was too slow, and no good..... A few weeks ago this was the next best thing to an iPhone4 and still a very worthy handset, now its rubbish.... Go figure.

The great Blackberry outage.... Day 3

And so it continues, or so it seems..
Late last night RIM / Blackberry issued a statement saying the issue had been found, and was a core switch which had failed, and that they were working on the matter. The failsafe had also failed.
Users should expect slow service until the data backlog was cleared.... However, most woke this morning to very little more than one or two BBM messages that had slipped through, but very little more.

People in the UK are having a range of issues now, from almost full service, to nothing at all. Even big names like Sir Alan Sugar are getting on the action, questioning the information flow from RIM, and the resolution time. It was pointed out by a friend last night that he was pretty sure RIM were not taking their time on purpose, and that they would no doubt have their best people on it. Not forgetting that when the Playstation network went down, it was down for over a month.

It is fair to say that times like this make us all look at our mobile phone usage and dependency, and question has it all gone too far. For me, I am more annoyed at the failure to let me know what was going on, but now I know, I am happier about the matter. Now I am left thinking what impact not having BIS really has on me. Sure I have no BBM, and no email, and browsing is crippled, but my life still works fine, im breathing, and I can still walk. So all is NOT lost. I am however paying for a service I cannot use. So I am left with a simple question.... Do I NEED this service, or while I have the opportunity, do I contact my carrier and arrange an alternative device, contract or even cancel.

I did consider last night ordering an iPhone 3GS, but was subsequently told by Apple fans that it was basically a piece of junk and that I should go for the newer shinier iPhone4 or even the 4S.... So last week it was still a great phone, and this week its crap.... That view alone has quashed the idea of entering the Apple folds, I just cant follow something that is binned so quickly after a new product comes out. To me the Blackberry 9700 is still a very good phone, and I would own another if I needed to, same with the 8520 too. But apparently this does not apply in Apple circles.

So another afternoon of WTF is going on begins, and Blackberry owners will wonder how long until 100% service is restored. Hopefully however we can all look back and remember the great RIM outage of 2011 and respect the technology we all take for granted just a little more.

RIM ? Blackberry finally admit a 'small' problem

Blackberry finally posted on their Twitter feed half an hour ago.
"BlackBerryHelp Research In Motion

Some areas have messaging delays and impaired browsing. We’re working to restore normal service as quickly as possible. ^PM"
Just a short while after declaring the issues from the previous day were resolved.
By all accounts, its not 'some' areas affected, its more likely a 'few' areas working, and they are mainly on BES from what I can tell.
The outrage continues as RIM try to resolve the problems. Meanwhile the networks are sending out apologies to their customers for the poor service, but are unable to give any other info as RIM have not been forthcoming with the required information. Virus, fire, hardware failure, human error..... Throw us a frickin bone here RIM !

Meanwhile, Twitter remains alive with frustrated, angry customers who just want info.
On the flip side, think of it this way, a friend just told me her friend cannot contact her husband in Afghanistan because of this outage, that is just heartbreaking.

The weekend is almost over.

Well it might as well be, the weather is crap, the other half has gone home for a family dinner, and I'm broke. So it looks like another day in front of the TV for me.
On the plus side, it gives me a little time to thin about this whole building collapse thing, and think of new angles and approaches to get things in motion.

Its not so much whats happened now, more about what is left that could still happen. The wet weather has arrived for the season now, and also freezing weather is approaching, which is all bad news for unstable ground, and buildings sitting on the edge of it.
So with the issues at the site down the road, I am going to selfishly attempt to steal a little of the spot light it is receiving and focus it on the site remaining empty at 6 Church Rise. Since its collapse there has never been a detail investigation carried out, nor an inspection on the foundations of the property I live in.

Now correct me if I am wrong here, but if a building collapses from the foundations up, with a huge pit dug BELOW the house, just a couple of metres from the house next door, would you too not assume that your property and foundations had been compromised? Especially when the cracks start to open up in your rooms nearest to the collapse. When floorboards no longer reach the skirting boards, and the concrete path between the properties moves over half an inch AWAY from your property. Am I just being paranoid here, or do I have a valid point that someone needs to look at this properly?

In an idea world I would call in a private surveyor, pay for a full survey, and put my mind at rest. However we all know this can cost a lot of money, especially when its foundations you are looking at. So my next angle may be to approach Lewisham and ask if they will send their own surveyors. if they are not willing to, then I shall take the angle of "If you are SO confident that there is nothing wrong, I will call the surveyor in, and if they find anything, not only will I claim back the costs, but I will sue too for failure of duty of care". Next step, find out how much this kind of survey costs lol.

Anyway, im getting caught up on this whole house thing again. My god I thought I was done with it all, but realise now that it has only just begun. With the change of management of the property, maybe I need to contact the new company to see if they are happy with the situation too. OK thats enough about that for now.

So the rest of the weekend, only thing I can say really is FAIL. That just about sums up my weekend. Things planned to do, not done. Things planned NOT to do, done! Too much eating, not enough getting out there and doing things.
Which leads me neatly to the next part. Failing to get the dog food from the shops yesterday, has led to the the other half leaving here today a little pissed off with me, and me a little grr at us for being lazy. Its only a quick trip to a shop a few miles away, but we didnt bother, so thats the dog food running dangerously low.

My plan for the remainder of the day, sulk a little, eat a little, get the Wii Fit out and mess about a bit.

Hope your weekends have been a little better than mine.

PS, pissed off but still positive :)

Oh PS.... I got a letter from my mates at Orange yesterday. Over 2 months since I cancelled my home broadband account they send me a letter which simply says "you own use £27, pay in 7 days or we take you to court" OK there were a few more words that than, but totally unprofessional, unacceptable, and something I will be following up agressively. Bloody cheek!

Today is D Day, for Orange that is.

Well after a couple of days of grace for them to sort the matter out, today is the last day that was agreed I would wait for them to sort the issues out.
Its 8 days now, this all started over a week ago now. After loads of diagnostics there is still no joy with the matter. Suggestions have been that maybe RIM has accidentally blocked the wrong PIN as the phone seems to be behaving as if its data is blocked on purpose. (or its just bloody broken!)

Either way, I agreed with Orange Executive Offices that I would wait til this afternoon before chasing them up again, and its coming up for 1pm. So in a couple of hours time I will be calling them back and asking what decision they have come to. Either way, with Easter just around the corner (tomorrow) I am likely to be without my Blackberry for a few days more until a replacement is sent out, if they even agree to send one out.

If there is no resolution agreed today its gonna get a little bit messy. I understand that networks have grace in-built into the contracts to allow them time to sort stuff like this out, but I am not sure it is quite this long, certainly not without them even having diagnosed the issue.
So if I am told they are still waiting on RIM, the response will be something along the lines of, breach of contract, failing to provide a service or reasonable timescale for resolution, and so on.
My solution offered to them will be, I will return the phone in the next available mail service, they can keep it and sort the problem out at their own leisure, and either replace it or return it to me repaired. In the meantime they can suspend billing on that account, reimburse me for the calls made to tech support, and discuss how they are going to convince me to remain with Orange as my contracts begin to run out.

I will update as it all unfolds, but either way, I am past caring too much about it now, the whole scenario has dulled my enthusiasm for Orange by about 90%, and if they are not willing to talk about it, I will start to pull the contracts as soon as economically viable.

Emailed the CEO of Orange

OK so im not expecting him to personally read it and mail me back, but some attention from someone higher up the food chain would be good right now.

I escalated my issue to Orange earlier this evening, before my last entry. At this point I was told the issue would be viewed by a manager or team leader and I would get a call back. Well suprise suprise I am yet to hear back from Orange in any way shape or form.
On calling them about an hour ago I was informed by the lady I spoke to, that she was not allowed to discuss the matter further with me until the manager had called me back.
When I asked when this would be, she was unable to tell me, as she is based in Darlington, but the dept the manager was from are based in Bristol.

Instead all she could suggest was that I was owed an apology, and I would have to wait until the manager called back until the matter could be continued/resolved.

So I finally got fed up and fired the email off to the CEO in the hope that it will find its way to someone who can actually do something about this once and for all.