Im not one to Android bash (usually just Apple)

But I call bullshit somewhere here.
Now who other than the developer would benefit from getting an army of bots or fakes to put glowing reviews, and all apparently armed with the same script.

Its a shame that some companies or organisations are hell bent on faking reviews, good or bad about apps like this. But see what you think.

I stopped at 4 pages of screen grabs, but am pretty confident that there are many more.

Want to see more for yourself... Click here to have a look at the app on the Play Store, then take a shifty through the reviews.... Page after page of the same "Thank you so much blackberry team. I was waiting this app. Its really great user friendly and smooth."

Trouble getting started on BBM on iOS or Android ?

Well, it appears some people are waiting a very long time now for their activations to come through on their Android and iOS devices, so they can get started using BBM .

Well I just thought I would share what seems to be working for others, and has been reported elsewhere to work.

Force stop the app from the device, then restart the device, and re-open BBM. From there you should be able to re-enter your email address, and get started setting up your BBID and using BBM.
Its not my own idea, but seems to work, on Android at least. Not 100% about iOS.

To force stop an app on Android, do the following.
Go to settings
Select Applications
Select BBM from the App list
Press Force Stop on the apps page.

BBM for all.... finally!

Well , I have to say well done to BlackBerry for finally managing the rollout of BBM4ALL. After last months disaster all seems to have gone pretty well I have to say. And judging by the numbers, there has been a pretty big uptake of it cross-platform too.
I have a few friends who have reported delays in their email activation coming through, so have become frustrated and fed up with the idea of trying it out. Not a great first impression for sure. However others are managing to download it and get it rockin and rolling in no time at all.

I have been testing it myself on my Nexus 4 to see exactly how well it has ported over, and also to see the differences in services, message lag etc, and have to say first impressions are good.
With services like video call, voice call and screen sharing not available to the cross-platform users, I can understand some being a little underwhelmed by it, and why they are left wondering why everyone goes on about BBM so much.

But at the same time, with some friends who have previously used BBM now being able to get back on it, and instantly preferring the experience to that of Kik or Whatsapp, BBM have proven they 'still got it'.
Most ex BB users will have last used BBM on an OS7 or previous device, so will not have seen the slick revamped version of BBM until now. With new interfaces and features to get used to, even to the inexperienced eye, surely it must come across as a very mature IM service.

Time will tell how well BBM really does. With 60m users already, its not like its a totally new idea. But it will certainly be interesting to see how close to the 200m+ global users that Whatsapp currently has, BBM can actually get.

I look forwards to reading reviews over the coming weeks, and am sure they will vary widely from 'too little too late' to 'finally, amazing' with many others in between.

In the meantime, if you are one of the neigh sayers that simply says 'why do I need BBM'....... well if you are currently using ANY cross-platform IM service, why NOT try BBM and make your own mind up?

My gripes about BB10 and the handsets

So before I get started on this entry I just want to make one thing clear as day, I am NOT taking a dig at Blackberry here. I just thought with all the fanboi style posts I have made recently, it was about time I balanced the books a little and made an entry about the 'not so good' aspects of BB10 as a whole, and its devices, the Z10 and Q10.

I have spent a lot of time on Crackberry recently, trawling through the forums, and getting into discussions here and there about things I feel are genuine issues, from my experience with the handsets and OS at least.

Now that I have used the Q for a couple of weeks now (getting there anyway) I thought now would be a good time for this. So lets get going.

First up, the debate over screen size and quality. With 17,000 views and over 350 replies, for a balanced discussion about these matters, this thread is the place to be.q10-vs-z10-screen-size-debate

The intention of this thread was to simply hear some opinions about why some chose the Q with the physical keyboard over the Z and touchscreen. And to see what made people sacrifice some screen real estate for the experience of real buttons. As you can see, it became quite popular, and for the main part actually quite interesting to get an insight into how people use their handset, and what they demand from them.

For me, this is how I see it.

The Z and Q both have superb screens, both to view, and to operate inside the BB10 OS. Ultimately one of the two devices is going to be my favourite, or daily driver. And it wasn't long after opening the box to the Q10 that I knew which it would be. Having spent a couple of months with the Z, and got to know its keyboard pretty well, there is no doubt that the Z10 touchscreen keyboard (TSK) was quite simply the best TSK I have ever used. Trying to switch between that and the Galaxy S2 screen is a nightmare, with the S2 seeming slow and unresponsive, let alone unforgiving. 

The Z really does put most others to shame, in fact I will go out on a limb and say its the best TSK on the market today. With its predictive word suggestions learning how you speak, and its forgiving nature and smart auto correction, you can make a real mess of a whole sentence, and the Z will get what you mean, and sort it out. A bit like the relationship between doctors and pharmacists.

BUT, this is a gripe post remember, so lets get into the nitty gritty here.

As intelligent as the software for the TSK is, it can get a little carried away at times, and its intelligence and smart learning becomes its achillies heel. Make a typo too many times for a word it doesn't know to auto correct, and it will learn the typo, and use it to replace other attempts at the right word.

Example, I have a bad habit of typing 'ypu' instead of 'you'. By pressing the spacebar after making the typo after a while will actually confirm the word is indeed RIGHT. So it will now replace you with ypu on a regular basis. This is partially my fault for not seeing the word appearing and correcting it, and over time I can correct it in one of two ways...

1/ clear all the learned words and start over. Removing a single word from the catalogue is not an option at this point. 

2/ watching the space bar, and concentrating each time I type the word, and each time ypu appears, correcting it until the phone learns not to use it anymore.

Sadly both solutions require me to be less productive to solve a simple issue, admittedly of my own making.

The next issue with the touchscreens now moves onto the Q10. Like the 9900 was at launch, the screen of the Q10 is a little desensitised, and the last few mm's of the edges seem to have no real abilities. The line between bezel and beginning of the display is the issue here. The most common issue users are reporting is the lack of response to the End Call key. Frustratingly hammering away on the red part of the screen, long press, short burst of presses, but no end to the call. 

I have to be honest here and say that since the OS went from .238 up to .273 it seems less of an issue for me at least. There are other times when the screen seems a bit awkward to use, with the selection of small areas at the edge of the screen being problematic. On the odd occasion by pressing the very edge of the screen, you will actually select something that is just OFF screen. Almost as if the phone thinks it is displaying a slightly longer or wider image than it actually is. (if that makes sense)

Staying on the theme of screens, the other complaint that seems to be getting touted about is screen legibility in daylight. With the Q10 packing a sharp and crisp AMOLED display, the legibility of the screen for me on a bright sunny day has never been an issue for me. That said, if you don't keep your screen clean, that's when I notice the legibility becoming an issue, as the smears more than anything else cause the reflective issues. Others however state that regardless of how bright the settings are put at, reading the screen, along with the dark theme are simply impossible. Now we all have different eyes, and live in different countries, so I'm not going to doubt anyone here. But at the same time others, some well respected commentators on Blackberry and mobile devices, state they have NO issue whatsoever with reading the screen, day on day, in rather sunny parts of the world.

Like everything, all opinions are relative, so there is no right or wrong anywhere in this blog, just my own observations, and quotes from others with similar findings.

Lets get away from the screen now and dig a little deeper. How about the depths of the OS?

Now one of the big selling points of BB10 is the 'active panes'. For those not familiar, let me explain quickly. All mobile OS's these days claim to have true multitasking, leaving one application running properly while another is opened and used. The Blackberry way of doing this is to use active panes, this is where an application is minimised on the screen along with other apps that are running. Each of these applications is then capable of displaying a condensed version of its content while minimised. So for example a weather app will show a summary, a news feed will show individual headlines. 

I have to say the active panes are a great little thing, especially for watching for replies to tweets, or keeping an eye on the weather without constantly opening the apps. 

But again, this is about gripes so here goes again.

3rd party app devs seem to have really grasped the concept well, and made the active panes really used full, Blaq, CB, BeBuzz, all having great active panes.

BeBuzz, what is generally a notifications app have had the sense to use their active pane as a battery monitor, a great and helpful little tool especially with its 'time left' section.

However, Blackberry, the creators of these great little panes seem to have done very little with them at all. 

My example would be a simple one, the native clock.

Now the clock has 4 views. Normal clock, World Clock, Stopwatch and Timer. The most common one for me to keep open is the timer, being able just to flick the screen on to see how much time is remaining. Frustratingly, the native app minimised to the clock app only. So regardless of what display would be of use to you, you are left with just the simple clock view. I'm sure there has to be a way that the timer and stopwatch could minimise into usable active panes. If 3rd party devs can do it, come on Blackberry, sort it out.

Digging in a little deeper we start to find a few more little frustrating niggles that really get a bit irritating.

Type and Go function as a whole is a great idea, and can really speed up certain processes, such as sending a simple tweet, or FB update from within the OS. Simply typing 'tw' then starting to compose the tweet will see Type and Go offer the 'send tweet' option when you are done typing. Press it, and its done tweet sent. No opening apps, pressing compose etc, its all done simply and effectively from the home screens of the OS.

BUT (gripe time)

If you want to send an email you have a couple of options, and this is where it gets a little sticky. Typing 'em' will prompt the device to offer 'compose email' at this point. So you can press the option there, then immediately start typing the contacts name, which will present the list of options matching the letters entered, or after 'em' a space then start typing the contact name. Now both these are super efficient ways of getting an email started, there is no doubting that for a second, the problem however lays with the search function itself. Now I should add here that until the issue was raised, I had not noticed it. But once it was mentioned it is something you just become aware of.

Throughout the search settings of the device you can tell the OS where it should look for the information. Different apps, areas of the phone, and indeed 3rd party databases too. Sadly for some reason, the search parameters do not apply to email, so as you start to type the contact name, it will offer every contact matching the characters, including from apps like Facebook and Twitter. 

For those only using their devices for personal use, this is nothing more than a minor irritation. For those using it as business and personal, it becomes a little more of a headache. Contacts who have linked profiles within your device, it will drag down and offer every email address for them. Some might find this helpful, others a hindrance. Either way, it would be nice to have a little control over it.

The next issue for me, again deep within the heart of the beast is notifications.

Back in the days of OS7 the notification settings were so very simple. A little bland to look at, a little too simple maybe with drop down menus and separate sections of in and out of holster etc. The drop downs would offer a whole list of sounds which on selecting it, you could then hit 'try' and you would hear what you had chosen. 

For some reason with OS10 Blackberry have decided that simple was not the way, and nor was having options. Instead the new settings allow a few choice sounds and very little more. To get anything other than what they offer, you need to start browsing the device, and in doing so you dive into a complex sub menu after sub menu of places to find sounds. You are not able to preview the sound, instead you select it and return to the notifications screen. Upon which, if the sounds is not to your liking, you start over again.

I would love to have the simplicity of the notifications back. Heck they even took away all the sounds most of us were so familiar with.

Even the volume of the notifications is dumbed down to one simple slider that is the master control for all sounds within that notifications status, be it normal, loud, work etc. I loved the control of making one email far louder than the rest, hard to miss, and in my face, but at this point OS10 isn't going to allow that at all!

Along with notifications comes my beloved BeBuzz, the custom LED app which gives a custom colour flash to notify of emails from each account, and 3rd party app notifications too. For years now it has been my backup notifications, so if I miss the sound, I would have a visual notification which would repeat. Even with the phone on silent, I knew exactly which notifications awaited me without having to pick the handset up. Sadly with OS10 this isn't quite as smooth as it could be, mainly because the app must remain in an active pane to allow it to work. One simple closure of the wrong app results in NO LED notifications.

My gripe about this? Well its simple. With later versions of OS7 allowing this as a native app through certain carriers (so I am told), I was really hoping that the all singing and dancing OS10 would present us with the coloured LED options from within notifications settings. Alas, its not the case. So notifications are stripped out, dumbed down.... and still on boring old RED !

With all that said and done, I am still left applauding Blackberry on their amazing transition from being old and stuck in their ways, to the modern day, all singing, all dancing devices. People will always have a pop, whatever the state of the OS. When OS7 was the current system people commented on how out of date and boring BB now was, and how if they didn't move into the 21st century BB would fail for sure. Boring interfaces, physical keyboards, and tiny screens. 

Out came the Z10, lovely screen, great new OS in its infant stage, and a true new kid on the block, stepping the game up with its buttonless design and gestures for navigation. Needless to say, the opposition said it was a failure before it even got going, the legacy hardcore users said it was an insult to Blackberry, and the people in the middle bought it and formed educated opinions of it.

My opinion has always been simple. If physical keyboards stopped existing tomorrow, I now know I would have the safety of the Z10's beautifully thought out TSK to turn to. My productivity would drop, my web usage would plummet, but I would be able to use a device without wanting to smash it on the floor.

Then it was the Q's turn. The TRUE next generation of Blackberry in my opinion. Taking a proven system, a great form factor, and firing it way into the 21st century. Again, unable to please all of the people all of the time, there have been again been critics who feel it is blasphemy against all that Blackberry stands for, to launch a device like this. Complaining that keyboard shortcuts are missing which make the device SO unproductive, that other features are not present, and that its not a proper Blackberry without them.

Well, I guess to a degree I join those whiners, with my rant and gripes above. But with one key difference.

My comments, feedback, reviews, and suggestions are just that. I accept that BB10 is a new OS, and has a long way to go yet. Heck no OS has even been perfectly rolled out with no changes needed to it. And in its first few usable releases, I think OS10 has proven itself to be something that will really grow into something great. My comments are not meant to mock or put down this infant OS, but are there to create conversation, to put across my point of view, and hopefully in some small way, contribute towards the direction that the OS takes as is continues to evolve.

One final thing though...

BBM Groups, what the hell happened there?

After not having used groups for years now, I thought it would be nice to have a group for photography a few days ago, so out went the invites. After 10 or so joined, a few friends started commenting that they could no longer see the group, or had received weird notifications saying they could not join 'another' group as they were already at their devices maximum... then showing NONE! 

Being kicked out of a group is one thing, but what happened next is where it all gets worrying. Reports then started that peoples phones, from BBM to the whole OS had dramatically slowed down, some saying it was almost unusable. A couple even resorting to restoring their handsets, and one returning theirs to a store for an exchange, so bad had the issue got.

All issues that I am aware of occurred on a Blackberry Z10, most if not all were running OS 10.0. My Q10 on 10.1 seems unaffected by the issue. Either way, I hope the rollout of the fix for this is swift. Mainly as the BBM Groups function is now rather lovely, and I would love to get a group up and running again, but don't want people screwing up their devices to join.

Right, that will do me for now, I'm sure I will have other moans and songs of praise over the coming weeks.

Thanks for reading.

One week later... My Blackberry Q10

Well its coming up for a week now since the mainstream launch of the Blackberry Q10, and I thought it was time to hammer the keyboard of the laptop for a while and give the Q a bit of a break. So while Z and Q sit on the side and rest for a bit, lets take a look at my first week (almost) with my latest Blackberry.

So, the Blackberry Q10 is the second handset to be launched from Blackberry since they changed their name from RIM. Sporting the almost entirely new BB10 operating system, its a far cry from my first Blackberry which was an 8320. Not quite as ancient as some out there who rocked the side scroller, but certainly old enough to remember how very different the operation of a Blackberry was then. That was WAY back in 2007. In fact its only in writing this entry that I had any idea I have been using a BB for 6 years now. Then again, given just how many of them I have got through in that time, maybe that's about right.
For those not in the know, this is an 8320..

Back then I could send and receive email while I was on the move, and occasionally if needed, check things on the internet. Browsing then was more necessity  than social and passtime. Oh how things have changed. But very quickly, if there is one thing I have never got over, it has to be the contrasting keys. With the numerical keypad being reverse colours, making it easier to type numbers. Small issue, and would totally ruin the current Q10, but that's my gripe over with.

So, leaping forwards a few years, and blasting past the 8520, 9700, 9900, and Z10 that all followed the first one, and we arrive at the current day. The first fair thing to say is, having experienced the progress from one device to the next, going from a trackball to the trackpad, and then to the trackless device, the progress has been tiresome at best, sometimes sitting so still, that to be a BB user felt like you were in a timewarp and heading backwards while the world around you shot forwards.

Well those days are gone now, and finally it feels like us BB users are on an even playing field with the rest of the smartphone users out there. I would even be so bold as to say that in some respects, we are a step ahead. In one respect a Q10 user has one asset to their disposal that no other real smartphone user has, and that's a physical keyboard. Sure there are other phones out there with physical keyboards, but at this point, none have the same processing power or abilities as the Q.

So, back on track, there was a first week with a Q10 meant to be going on here...

Receiving the box from the courier, the package was very small, and remembering how the Z10 had come packaged I knew what to expect. A phone, a battery, a SIM, a data cable and charger plug, and a cheap pair of headphones. So on opening the box and taking everything out, I was delighted to find a pair of the new premium headphones in there, and a week later I am still over the moon with them. The right balance between sound quality while maintaining some awareness of whats happening around you, like traffic.

Putting the phone together it was then time to see this glass weave battery cover there has been so much talk about. Having been torn between white and black handsets and finally settling for black, I was relieved when I finally felt the back cover in my fingers. Having used a Z for 2-3 months, I have grown used to the level of grip the back of that offers. All the preview images showed the glass weave for the black, and the Z10 style textured back for the white. Having never been happy with the back of the 9900, I was concerned the Q10 would be slippery with its glass weave... WRONG. Its lovely waxy and soft feel give it great grip in the hands, and belay any worries about letting it slip. So off to a good start then.

Powering up for the first time, I knew most of what to expect, with having been baptised into the world of BB10 with using the Z for a few months. All that was left to see was how well the gestures, screens and software would work with this new, non smiling physical qwerty.
Once the introductions were made it was time to get on with the formalities of setting the device up. First up, time to set up a new account, as you obviously cant run two devices on one Blackberry account. Even with the demise of BIS, things like Blackberry World, and Protect require you to have an account for each live device you are running. Obviously a straight device swap would just require logging in with your existing details. With new username and account running, it was time to get to know the Q.

Starting with what most would consider THE important part of a smartphones soul.. Apps! Personally to me they are a nice addition, but I am pretty content with the standard package of native apps on the BB10 devices, they do most things I want to do on a day to day basis. However, having already added a good few to the Z10's arsenal of weapons, I thought it only fair to equip the Q equally.
I would have liked to have done this, but sadly there are a few apps which have not yet ported over. Yes, its that age old problem, right OS, wrong device. And with the different form factors of the two being so far apart, it would be wrong to expect all apps to work out of the box. The only one I actually pine for right now is BeBuzz, no relation to Bieber!
I did however hear that Blackberry are helping the devs out by testing and automatically porting over any Z10 apps that are Q ready, and this should take place in the coming weeks. I sincerely hope BeBuzz is in there.

Speaking of native apps and software, I thought this was the right time to mention all is NOT well. While the 'shortfallings' of the Hub have already been discussed, I thought I would quickly touch on Twitter, and its native app on BB10. Yes its simple and easy on the eye, but its also pretty bland and a touch dumb too. The way it interacts with the contacts list for composing a tweet with a mention in it, the limited actions available from the app it self. It has a habit of repeating tweets, so on opening one, as it builds it will create a long list of the same text over and over. I wont go on for ages, but in short I find the native Twitter SO irritating, I wont use it. Instead I prefer to use Blaq, with its much nicer and more user friendly interface. Mentions on there are dealt with by a progressive search, with suggestions appearing at the top as you type the names. Unlike the native app which insists on opening a contacts list.

So working with the actual device on a day to day basis, I can only say its an absolute delight to use. I still switch between the Z and the Q, depending on which is closer to hand. The other deciding factor is what I am planning to do with the device, browse, view video or having a long blogging session or forum session.
I wont say gaming as that's truly not my forte, but know it is important to some people, and appreciate their needs.
Needless to say, having been housebound for most of the past week, forums like Crackberry have been my main haunt, and with the Q being the new kid on the block, the choice was pretty obvious. Me and the Q have spent some quality time over the past few days, putting it through its paces, and seeing what its really made of. Testing the battery to see what sort of beating it can take on a full charge. The camera seeing how all the different settings work, and what gives the optimal results, and of course the most important thing to me, seeing how well I can manage going back to a physical keyboard after months away.

With regards to the keyboard, a few days before the Q arrived I picked up my old 9900 for the first time in ages, and immediately became attached to the feel of keys under my thumbs again, could the Q really match that feeling. Well the short answer is yes! And exceed it too. Even though the difference is measured in millimetres rather than centimetres, the loss of the smile from the keyboard made me wonder how different typing would be. Well maybe its coming from the flatness of the Z, or maybe its just the difference in unnoticeable, but either way the new flat lines of the keyboard work fine, and typing is a joy. I am back in my old ways of typing for the sake of typing, and not having to stare at the sensationless buttons of a touchscreen while I do it. So keyboard is a big thumbs up.

Camera, I wont go on too much about it, but as I have said in previous entries, it is a more than capable camera, and pleasing for the average point and shoot user. If you are not happy with the results of the pictures, you probably need to start looking at using a proper camera rather than the relying on the camera on a cellphone and hoping for DSLR results. Yes there are other camera phones out there which have more scope, but the emphasis here is on the simplicity of the use of the Q10's camera.
Read more here... Q10 Camera Test

Speaking of what you see, the screen on the Q, the super AMOLED display is a lovely thing. Some have complained about the whites being grey, or there being saturation of blues, but somehow with all their knowledge, seem to have overlooked the technologies behind AMOLED. It is sharp, crisp, clear and bright. Sunlight legibility is fine with the right brightness setting, although mine resides around 30%

The battery, well I think it is fair to say that it unsurprisingly manages to out perform that of its counterpart. For someone who uses their phone every few minutes for something throughout the day, the Q does a fine job of lasting out the day without a charge. Managing beyond 12 hours for me by modern day standards is really quite a feat. Of course as I have said numerous times, there are many contributing factors to how long a battery will last a day, and it doesn't take a power user to drain a battery in under 12 hours. Process sapping apps, poor network connection, unused connections NFC, Bluetooth, Wifi, etc can all lead to the early demise of the battery too.

So in summary, before this day passes me by.
The Q10 is a very capable device, and should certainly meet all the wants and needs of the die hard physical keyboard fans. You don't have to be old or a technophobe to want to use a physical keyboard. its just a preference. Its productive, its comfortable, and lets be honest, its nice to be a little different. Although with the instant success of the Q10 I'm not sure how long you will stand out for, before you are running with the crowd.
Blackberry have done well with the device, making it current, powerful, and pleasing to use. Ticking all the boxes from both looks and performance stand points, the Q is here, and ready to shake up the smartphone market just ever so slightly, and prove one thing for sure..... The days of the physical keyboard are FAR from over, and as an additional note, Blackberry is very much alive, and here to stay....

Sorry haters :)

More discussions about the Q10, and more of my comments can be found on a popular thread on Crackberry, or on link below.

http://forums.crackberry.com/blackberry-q10-f272/q10-vs-z10-screen-size-debate-802693/

Thanks for reading.

Taming the Blackberry 10 Hub

Since the launch of the Blackberry Z10, there has been so much talk about The Hub. We saw it in the previews, and heard so much about how it was going to revolutionise the way we work with our mobile devices. Peek and Flow, gestures, unified inbox on steroids, we heard all of the comments, and in the demo's it sure did seem the best thing since sliced bread. Being able to peek into your inbox regardless of what you were in the middle of seemed ideal.

For some, the transition over to the hub has been pretty smooth. All the social accounts you use, all in one place, filter them by type if you so wish, or whack them all in together in The Hub itself. In general, I am one of those who is quite happy with the way it performs, and it does what it says on the box. It simplifies the way you communicate across multiple social platforms, all from one single place.

BUT... of course there is a but, this is me!
There are a few things, that possibly for the sake of sanity, or maybe just for functionality reasons that are not as I would like them certainly, so I shall go into a few now before I go on.

The first thing I noticed was a Twitter feed thing. On OS7.1 and before, periodically I would get a notification from twitter into my unified inbox that would say there were new tweets to view. Alas this does not happen with the hub. Now the reason for it is quite simple, only things directed at YOU will appear in the hub. Messages which may require you to respond are the only things of interest to the hub. Naturally it didn't take long to get used to this 'short falling' if you can call it that.
But while talking about Twitter, there is another thing. Mentions. When composing a new tweet and mentioning a contact in it, the long winded approach to adding their @ to the message is quite simply horrible. I don't want a drop down of all my contacts to appear, so I can then enter their name in the search field. What was wrong with the old way, or indeed the way Blaq manages them. Type an @ then start to type the name, and as you type the options appear to select from.
This plus the rather basic and lethargic layout of the whole native Twitter app are the reason I bit the bullet and got Blaq instead. Multiple accounts, real time feed, nice interface, and simple mentions.

After the Twitter thing was overcome, the next thing to understand was how the other apps integrated into the hub. Facebook for example, for a while I thought that I would be able to update my status from the hub also, but this again is not the case. You can compose direct messages on the hub for Facebook only. The same I should say is the case with Twitter.

In short, for those not quite au fait with the hub situation. The hub is ONLY used for direct communication with people, be it SMS, BBM, email, or via social networking apps.

Once you understand what it can do, the next thing to do is get it doing the things you want it do do for YOU, customise it.

This is where the confusion around the hub really starts, and if you were keeping up with what I have been rattling on about so far, hold tight, its about to get a little crazy around here.
Notifications in the hub are for all the native apps to the Blackberry 10 devices, and a little more, as shown below.

As you can see, quite a list there indeed. So can you cope with updates and history from all these feeds showing up in the one single inbox? Well apparently most cant, and it gets a little heated and hectic. The problem is, or is perceived to be, that if you turn them off in the hub management, you then lose the ability to use the feed. But this is not the case, allow me to explain a little. First up you need to get into the hub settings, the following sequence shows where you go to do this.

Firstly, go into the hub, and select the overflow menu, 3 dots, bottom right of the screen. Select settings.

Next up, from settings you want hub Management.

Once you have entered the hub management, you will be presented with the following screen. I'm pretty sure 90% have already seen all this, but just to be sure.

Right, now you are ready to decide what shows in your hub feed and what doesn't. There are important things to know here, so read carefully.

First up, emails, the hub is the only place on your Blackberry 10 device you can access these, so it is important to have your main accounts switched on. If you have other accounts that receive a lot of junk, but periodically get used for something more productive, I would say turn them off. I will explain why in a bit.
Next up are other forms of messages, BBM, SMS. This is where the options start. The BB10 devices come with BBM and texts available from stand alone icons. BBM from the actual app, and texts from its own icon to open JUST text messaging if you so choose. These applications do NOT have to be left open and running in an active pane to receive messages if you turn them off in the hub.

Same applies to your social networks, Facebook, Twitter, LinkedIn, FourSquares and so on.

Now to explain how to go about this.

By turning notifications OFF in the hub for any of these applications does not mean you wont receive messages through them, you will, and the hub will still take care of this for you. You just have to understand the slightly complex way in which it works. By turning them off in the hub, it simply means that the notifications will not automatically populate the hub. So when you turn twitter off for example, the device will still receive and acknowledge direct messages, and it will still tell you that you have them. It just wont display it.

An example for you to make it a little clearer. I have Twitter turned OFF in my hub, purely because I don't like the native app as I have explained before. Instead I use Blaq which I will usually leave running in an active pane, as I tent to use Twitter quite a lot. The Blaq app shows within the active pane if I have any mentions or direct messages, as well as new tweets to read. But what if I close the app, then how will I know if I get a message or mention.
While it is turned off in the hub, I wont see the message, but I will get a notification still. I will get an LED flash if set up for that application, I will get an icon on the lock screen, and I will also get a spark on the hub menu button (as pictured below)

Soon also I am hoping that we will see BeBuzz for the Q10 arrive, which will also allow you to have the addition of a specific colour flash on your LED.
So now you have your notification, its up to you to decide how you deal with it.
You can go to the hub and choose the particular inbox for that application, and view it there, or you can open it in the stand alone app. A BBM can be opened in the hub or on the app for example. One thing to note here is that third party apps wont update the hub. So if you get a mention on Twitter and open it in Blaq, the notification spark will remain in the hub until you acknowledge it.

So I guess what I am trying to say here is The Hub is actually a very clever and versatile notifications centre, which is highly customisable, but it is for the end user to make the effort to spend a few minutes going through it properly, setting up what you want to simply be notified of, and what you want to actually see populating your hub.

I hope this hasn't confused you more than it has helped.

Finally service resumes for Blackberry

As covered thoroughly by the worlds media over the past 24 hours, making the news summary, tech news, and even the on screen BREAKING NEWS ticker, the coverage of the Blackberry outage of the past 3 days has not gone un-noticed. Every opportunity possible has been ceased upon to expose, critique and cast doubt over RIM and its ability to run a stable network for its 70 million users. Of course, without knowing the in's and out's of the issue, or for that matter understanding what the hell a core switch is, it is impossible to judge fairly. The Playstation network was down for over a month when it underwent a cyber attack, so 3 days in some respects is not too bad. However as Lord Sugar pointed out, the Playstation network was for entertainment, RIM is for livelihood and communication.



Naturally companies like Apple have rejoiced at this outage, with the launch of iOS5 rolling out last night, and the iPhone4S going on general release from tomorrow, what better time to be convinced to jump ship than smack bang in the middle of that. I'm sure there are a good few percent of people who have been considering the switch for a while now, so well done to RIM / Blackberry for giving that group of customers the push they needed. That's not to mention the number of large corporations who are currently trialling iPhone as an alternative to their long term favourite the Blackberry. Again, an outage for this period of time to a business is totally unacceptable, and will have caused chaos I am sure.



However, its OK now because the world is returning to normal, becoming a sane place once again, and the trains and buses ring out with the steady flow of BBM messages being received by commuters. For me this morning it was a wake up call, literally. As the service resumed I realised how annoying people BBM'ing you can be, and how often it bing, bing, bings.... Silent is the chosen profile today! Amazing how a few days away from something can change your perspective of things, and make you rethink your approach. I'm not going to BBM any less I'm sure, nor become less dependent on it for my email, and information flow, but i am aware of how much control it has over me at times.



The biggest thing I missed i think was email, and the ability to make entries to this blog. Sitting at the train station with things to say, but no platform to use (so to speak from, no pun intended). Maybe that is it, Blackberry has become my new voice. My chosen way to communicate with the world in all respects. if so, is that such a bad thing I wonder. A wider audience, I can speak at any time and people will 'hear' in their own time. I can be concise, direct, and open about my feelings without having to experience the reaction first hand. So looking at that aspect of things, i am quite happy with this new found voice. Needless to say, i am still very capable at the real spoken word, and am happy and able to vocalise my thoughts and feelings too.



So, how does the Blackberry crowd feel about all this. An outage for 3 days, that's coming on for 1% downtime, which by any hosting or server company is just completely unacceptable, especially for such a large global company with resources all around the world. 70 million+ customers to serve, BIS and BES, high profile customers like Lord Sugar, President Obama, David Cameron, and countless celebrities. This is the age of the Internet, lightening communication (if your device connects!) and word travels fast... But not as fast as rumours, they travel at warp speed, and carry far more clout than a short empty statement from the company itself. And what exactly did we get over those 3 days.... Day 1, a couple of 'oops' Tweets from Blackberry saying there were some issues they were working on. By the end of the day it was tweeted that it was OK now. Day 2, it was all broken again, and again a few words on Twitter saying they thought they had found the problem and service would soon resume. All this time it was only affecting EMEA..



Day 3, this is when it got serious.. North America was now affected, and the shit had hit the fan. High profile business and entertainment names became involved on Twitter. Suddenly The RIM and Blackberry Twitter accounts exploded into activity. The first BIG statement on Twitter from RIM was ironically about a hoax BBM circulating. ironic considering 90% of users had no BBM, yet their priority was suddenly quashing a rumour. Bad show. From that point on the information begun to flow properly, high ranking RIM exec's making statements apologising for the issues, the Blackberry website also sprouted a Service Status page. Today as the service starts to return to normal we are told on Twitter hourly that there is a video statement to be watched on the Blackberry website from the Co-CEO himself. Where was that when the service was down?



So like I say, BBM is now binging away again, and service seems to be going nicely, however I have one problem remaining that has been there for the past 3 days.... My email is not bloody working! Why I hear you ask. Well as the server outage begun I was switching from my 9700 to my new shiny 9900. It appears that for some reason the RIM servers are caught convinced that my 9700 is still in use on my account, so i cannot register my phone on the network. Everything else BIS works, BBM, PUSH apps etc, but it wont let me transfer my email accounts over. All i get is a message saying it is not registered on the wireless network, and if I try via the Blackberry I get a message saying it cannot communicate with the server. *sigh



Not really much more I can say on the matter really, other than its VERY frustrating not having my email right now, and while the outage was unwanted, it has been an eye opener, for many! So many people not realising how much they used the BBM side of things until they didn't have it. While Apple and other device users sneer, it is worth pointing out that NO other provider offers a service similar to BBM, so all the ner ner nerner ner comments about "my phone is working, look at your useless Blackberry" were a little inaccurate, but RIM deserved it all the same.



Right that's me done. Only thing left to say is I hope those having update problems getting to iOS5 get sorted soon, and those who have lost all their data due to corrupt back-ups get sorted soon.



PS, I was shocked when I suggested to Apple fans that I was going to get an iPhone 3GS for a bit of fun, and as a back up, only to be told it was not worth it, was too slow, and no good..... A few weeks ago this was the next best thing to an iPhone4 and still a very worthy handset, now its rubbish.... Go figure.

Are Blackberry just talking rubbish now?

Kinda makes me wonder now. First there were no updates, and no info, now there is just a flow of confusing info.
Fixed, sorted, back log to clear, broken, no fixed, oops spread across the Atlantic. Suddenly it hits the USA and RIM release status updates. However for some of us there is still a VERY poor, if not non existent service.
Three days of no one saying what is up, just saying its a hardware issue, then it fails again, then its just a huge backlog of data the servers have to clear....

Quite frankly its become an international joke now, seeing it on Sky News for me says how bad its become. If its spreading the the USA its not fixed, is it!

Blackberry service update

Well we have waited long enough for some more information, and it would appear because the problem has hit the shores of Canada now, that suddenly RIM are doing everything in their power to get it resolved asap. Surprisingly they have also upped their game in communicating their issues too. Previously when searching the Blackberry site, service updates were impossible to find. However Blackberry UK have just tweeted a very handy link to their current service status...

So for those of you NOT on Twitter, here is the illusive link to their info page
RIM SERVICE STATUS

Suddenly the penny drops, and with the issue spreading and not shrinking, it becomes apparent that this is something really quite serious. Is it more than a core switch, is there something Blackberry are not telling us here. Could this reach Playstation preportions? Who knows eh, and we are unlikely to either, but with no info all we can do is speculate. With speculation comes panic, and with panic comes abandon ship.... How many customers will have jumped ship by the end of this outage I wonder.

Fingers crossed the next 24 hours will see a return to normal status..... I can hope anyway.

The great Blackberry outage.... Day 3

And so it continues, or so it seems..
Late last night RIM / Blackberry issued a statement saying the issue had been found, and was a core switch which had failed, and that they were working on the matter. The failsafe had also failed.
Users should expect slow service until the data backlog was cleared.... However, most woke this morning to very little more than one or two BBM messages that had slipped through, but very little more.

People in the UK are having a range of issues now, from almost full service, to nothing at all. Even big names like Sir Alan Sugar are getting on the action, questioning the information flow from RIM, and the resolution time. It was pointed out by a friend last night that he was pretty sure RIM were not taking their time on purpose, and that they would no doubt have their best people on it. Not forgetting that when the Playstation network went down, it was down for over a month.

It is fair to say that times like this make us all look at our mobile phone usage and dependency, and question has it all gone too far. For me, I am more annoyed at the failure to let me know what was going on, but now I know, I am happier about the matter. Now I am left thinking what impact not having BIS really has on me. Sure I have no BBM, and no email, and browsing is crippled, but my life still works fine, im breathing, and I can still walk. So all is NOT lost. I am however paying for a service I cannot use. So I am left with a simple question.... Do I NEED this service, or while I have the opportunity, do I contact my carrier and arrange an alternative device, contract or even cancel.

I did consider last night ordering an iPhone 3GS, but was subsequently told by Apple fans that it was basically a piece of junk and that I should go for the newer shinier iPhone4 or even the 4S.... So last week it was still a great phone, and this week its crap.... That view alone has quashed the idea of entering the Apple folds, I just cant follow something that is binned so quickly after a new product comes out. To me the Blackberry 9700 is still a very good phone, and I would own another if I needed to, same with the 8520 too. But apparently this does not apply in Apple circles.

So another afternoon of WTF is going on begins, and Blackberry owners will wonder how long until 100% service is restored. Hopefully however we can all look back and remember the great RIM outage of 2011 and respect the technology we all take for granted just a little more.

RIM ? Blackberry finally admit a 'small' problem

Blackberry finally posted on their Twitter feed half an hour ago.
"BlackBerryHelp Research In Motion

Some areas have messaging delays and impaired browsing. We’re working to restore normal service as quickly as possible. ^PM"
Just a short while after declaring the issues from the previous day were resolved.
By all accounts, its not 'some' areas affected, its more likely a 'few' areas working, and they are mainly on BES from what I can tell.
The outrage continues as RIM try to resolve the problems. Meanwhile the networks are sending out apologies to their customers for the poor service, but are unable to give any other info as RIM have not been forthcoming with the required information. Virus, fire, hardware failure, human error..... Throw us a frickin bone here RIM !

Meanwhile, Twitter remains alive with frustrated, angry customers who just want info.
On the flip side, think of it this way, a friend just told me her friend cannot contact her husband in Afghanistan because of this outage, that is just heartbreaking.

EMEA wide RIM server outage affects Blackberry users

OK, I will be the first to admit that it has been amusing to see the over the top reactions that some have been posting on forums and Twitter etc. The hatred and anger experienced by some is laughable, but at the same time the BES side of things is somewhat more serious. Losing a whole infrastructure like that in one hit is not good for business on the best of days, and to be honest I would not be surprised if a few people/companies reconsider their loyalties to RIM/Blackberry. It is one thing to have a problem as a service provider for a short period of time, but its something completely different to have a 24 hour EUROPE wide outage, and to say nothing more that a couple of little tweets on Twitter.

Why was it down, how long will it take to restore, what is affected, what action can users take, when it does come back on will there be lag... And so on. A multitude of questions people had, and bombarded their network carriers with, who were sadly as in the dark as the rest of the RIM users. Its somewhat ironic that a company who prides themselves in revolutionising the world of wireless communication failed so badly to in any way communicate what the hell was, and still is going on.

An outage apparently starting at 11am Monday, but my carrier Orange UK was already having issues communicating with the RIM servers on Sunday afternoon, hence why my device swap has been in limbo now for over 36 hours. At this point there were already lag issues, maybe this would have been the right time to contact users to notify them of service issues. I'm sure RIM can do this somehow.

OK so I guess I should show my hand at this point, and say, as pissed off as I am, I still remain 'loyal' to Blackberry at this point, as the device and services are what I am used to using, and as a whole until yesterday was more than happy with. But it raises questions in my head. How the HELL did something like this happen, and why in god's name has it taken so long to get anywhere near to resolving the issue.

Dear RIM, Its a bloody joke! I don't get it. Twitter was working fine yesterday, so fine in fact that 'blackberry', 'rim' and 'BB' have become trend topics. The outage is all over the news, forums are full of anger and upset at this poorly managed outage, yet the official websites say NOTHING about it, not so much as a link to some info if you don't want to splatter your front pages with it. Poor show I say.

The worst part for RIM at this point, is how much of a laughing stock they have become. And speaking of stocks, I wonder if they have been affected by this total failure of service and customer service. Apple will be laughing their socks off at this gift thrown towards them. While the two are not comparable, it has certainly spiced up Apple's argument for which is the superior device. BBM failure just in time for iMessenger to be launched. Free advertising if I ever saw it.

So what now? When will the service be up to 100% again, when will I finally be able to finish my device switch, when will I be able to reply to people who BBM me, that RIM has decided I currently cant contact.

I really hope serious lessons are learned here, and that a repeat of this is impossible, but lets wait and see eh. Will we ever know the real reason for the outage, and reason it could not be restored using back-up servers quickly? All I want is a rough explanation of what happened, how and why..... But I'm not gonna hold my breath for that.