Kinda makes me wonder now. First there were no updates, and no info, now there is just a flow of confusing info.
Fixed, sorted, back log to clear, broken, no fixed, oops spread across the Atlantic. Suddenly it hits the USA and RIM release status updates. However for some of us there is still a VERY poor, if not non existent service.
Three days of no one saying what is up, just saying its a hardware issue, then it fails again, then its just a huge backlog of data the servers have to clear....
Quite frankly its become an international joke now, seeing it on Sky News for me says how bad its become. If its spreading the the USA its not fixed, is it!
Showing posts with label outage. Show all posts
Showing posts with label outage. Show all posts
Wednesday, October 12, 2011
Blackberry service update
Well we have waited long enough for some more information, and it would appear because the problem has hit the shores of Canada now, that suddenly RIM are doing everything in their power to get it resolved asap. Surprisingly they have also upped their game in communicating their issues too. Previously when searching the Blackberry site, service updates were impossible to find. However Blackberry UK have just tweeted a very handy link to their current service status...
So for those of you NOT on Twitter, here is the illusive link to their info page
RIM SERVICE STATUS
Suddenly the penny drops, and with the issue spreading and not shrinking, it becomes apparent that this is something really quite serious. Is it more than a core switch, is there something Blackberry are not telling us here. Could this reach Playstation preportions? Who knows eh, and we are unlikely to either, but with no info all we can do is speculate. With speculation comes panic, and with panic comes abandon ship.... How many customers will have jumped ship by the end of this outage I wonder.
Fingers crossed the next 24 hours will see a return to normal status..... I can hope anyway.
So for those of you NOT on Twitter, here is the illusive link to their info page
RIM SERVICE STATUS
Suddenly the penny drops, and with the issue spreading and not shrinking, it becomes apparent that this is something really quite serious. Is it more than a core switch, is there something Blackberry are not telling us here. Could this reach Playstation preportions? Who knows eh, and we are unlikely to either, but with no info all we can do is speculate. With speculation comes panic, and with panic comes abandon ship.... How many customers will have jumped ship by the end of this outage I wonder.
Fingers crossed the next 24 hours will see a return to normal status..... I can hope anyway.
The great Blackberry outage.... Day 3
And so it continues, or so it seems..
Late last night RIM / Blackberry issued a statement saying the issue had been found, and was a core switch which had failed, and that they were working on the matter. The failsafe had also failed.
Users should expect slow service until the data backlog was cleared.... However, most woke this morning to very little more than one or two BBM messages that had slipped through, but very little more.
People in the UK are having a range of issues now, from almost full service, to nothing at all. Even big names like Sir Alan Sugar are getting on the action, questioning the information flow from RIM, and the resolution time. It was pointed out by a friend last night that he was pretty sure RIM were not taking their time on purpose, and that they would no doubt have their best people on it. Not forgetting that when the Playstation network went down, it was down for over a month.
It is fair to say that times like this make us all look at our mobile phone usage and dependency, and question has it all gone too far. For me, I am more annoyed at the failure to let me know what was going on, but now I know, I am happier about the matter. Now I am left thinking what impact not having BIS really has on me. Sure I have no BBM, and no email, and browsing is crippled, but my life still works fine, im breathing, and I can still walk. So all is NOT lost. I am however paying for a service I cannot use. So I am left with a simple question.... Do I NEED this service, or while I have the opportunity, do I contact my carrier and arrange an alternative device, contract or even cancel.
I did consider last night ordering an iPhone 3GS, but was subsequently told by Apple fans that it was basically a piece of junk and that I should go for the newer shinier iPhone4 or even the 4S.... So last week it was still a great phone, and this week its crap.... That view alone has quashed the idea of entering the Apple folds, I just cant follow something that is binned so quickly after a new product comes out. To me the Blackberry 9700 is still a very good phone, and I would own another if I needed to, same with the 8520 too. But apparently this does not apply in Apple circles.
So another afternoon of WTF is going on begins, and Blackberry owners will wonder how long until 100% service is restored. Hopefully however we can all look back and remember the great RIM outage of 2011 and respect the technology we all take for granted just a little more.
Late last night RIM / Blackberry issued a statement saying the issue had been found, and was a core switch which had failed, and that they were working on the matter. The failsafe had also failed.
Users should expect slow service until the data backlog was cleared.... However, most woke this morning to very little more than one or two BBM messages that had slipped through, but very little more.
People in the UK are having a range of issues now, from almost full service, to nothing at all. Even big names like Sir Alan Sugar are getting on the action, questioning the information flow from RIM, and the resolution time. It was pointed out by a friend last night that he was pretty sure RIM were not taking their time on purpose, and that they would no doubt have their best people on it. Not forgetting that when the Playstation network went down, it was down for over a month.
It is fair to say that times like this make us all look at our mobile phone usage and dependency, and question has it all gone too far. For me, I am more annoyed at the failure to let me know what was going on, but now I know, I am happier about the matter. Now I am left thinking what impact not having BIS really has on me. Sure I have no BBM, and no email, and browsing is crippled, but my life still works fine, im breathing, and I can still walk. So all is NOT lost. I am however paying for a service I cannot use. So I am left with a simple question.... Do I NEED this service, or while I have the opportunity, do I contact my carrier and arrange an alternative device, contract or even cancel.
I did consider last night ordering an iPhone 3GS, but was subsequently told by Apple fans that it was basically a piece of junk and that I should go for the newer shinier iPhone4 or even the 4S.... So last week it was still a great phone, and this week its crap.... That view alone has quashed the idea of entering the Apple folds, I just cant follow something that is binned so quickly after a new product comes out. To me the Blackberry 9700 is still a very good phone, and I would own another if I needed to, same with the 8520 too. But apparently this does not apply in Apple circles.
So another afternoon of WTF is going on begins, and Blackberry owners will wonder how long until 100% service is restored. Hopefully however we can all look back and remember the great RIM outage of 2011 and respect the technology we all take for granted just a little more.
Tuesday, October 11, 2011
RIM ? Blackberry finally admit a 'small' problem
Blackberry finally posted on their Twitter feed half an hour ago.
"BlackBerryHelp Research In Motion
Some areas have messaging delays and
impaired browsing. We’re working to restore normal service as quickly as
possible. ^PM"
Just a short while after declaring the issues from the previous day were resolved.
By all accounts, its not 'some' areas affected, its more likely a 'few' areas working, and they are mainly on BES from what I can tell.
The outrage continues as RIM try to resolve the problems. Meanwhile the networks are sending out apologies to their customers for the poor service, but are unable to give any other info as RIM have not been forthcoming with the required information. Virus, fire, hardware failure, human error..... Throw us a frickin bone here RIM !
Meanwhile, Twitter remains alive with frustrated, angry customers who just want info.
On the flip side, think of it this way, a friend just told me her friend cannot contact her husband in Afghanistan because of this outage, that is just heartbreaking.
"BlackBerryHelp Research In Motion
Just a short while after declaring the issues from the previous day were resolved.
By all accounts, its not 'some' areas affected, its more likely a 'few' areas working, and they are mainly on BES from what I can tell.
The outrage continues as RIM try to resolve the problems. Meanwhile the networks are sending out apologies to their customers for the poor service, but are unable to give any other info as RIM have not been forthcoming with the required information. Virus, fire, hardware failure, human error..... Throw us a frickin bone here RIM !
Meanwhile, Twitter remains alive with frustrated, angry customers who just want info.
On the flip side, think of it this way, a friend just told me her friend cannot contact her husband in Afghanistan because of this outage, that is just heartbreaking.
EMEA wide RIM server outage affects Blackberry users
OK, I will be the first to admit that it has been amusing to see the over the top reactions that some have been posting on forums and Twitter etc. The hatred and anger experienced by some is laughable, but at the same time the BES side of things is somewhat more serious. Losing a whole infrastructure like that in one hit is not good for business on the best of days, and to be honest I would not be surprised if a few people/companies reconsider their loyalties to RIM/Blackberry. It is one thing to have a problem as a service provider for a short period of time, but its something completely different to have a 24 hour EUROPE wide outage, and to say nothing more that a couple of little tweets on Twitter.
Why was it down, how long will it take to restore, what is affected, what action can users take, when it does come back on will there be lag... And so on. A multitude of questions people had, and bombarded their network carriers with, who were sadly as in the dark as the rest of the RIM users. Its somewhat ironic that a company who prides themselves in revolutionising the world of wireless communication failed so badly to in any way communicate what the hell was, and still is going on.
An outage apparently starting at 11am Monday, but my carrier Orange UK was already having issues communicating with the RIM servers on Sunday afternoon, hence why my device swap has been in limbo now for over 36 hours. At this point there were already lag issues, maybe this would have been the right time to contact users to notify them of service issues. I'm sure RIM can do this somehow.
OK so I guess I should show my hand at this point, and say, as pissed off as I am, I still remain 'loyal' to Blackberry at this point, as the device and services are what I am used to using, and as a whole until yesterday was more than happy with. But it raises questions in my head. How the HELL did something like this happen, and why in god's name has it taken so long to get anywhere near to resolving the issue.
Dear RIM, Its a bloody joke! I don't get it. Twitter was working fine yesterday, so fine in fact that 'blackberry', 'rim' and 'BB' have become trend topics. The outage is all over the news, forums are full of anger and upset at this poorly managed outage, yet the official websites say NOTHING about it, not so much as a link to some info if you don't want to splatter your front pages with it. Poor show I say.
The worst part for RIM at this point, is how much of a laughing stock they have become. And speaking of stocks, I wonder if they have been affected by this total failure of service and customer service. Apple will be laughing their socks off at this gift thrown towards them. While the two are not comparable, it has certainly spiced up Apple's argument for which is the superior device. BBM failure just in time for iMessenger to be launched. Free advertising if I ever saw it.
So what now? When will the service be up to 100% again, when will I finally be able to finish my device switch, when will I be able to reply to people who BBM me, that RIM has decided I currently cant contact.
I really hope serious lessons are learned here, and that a repeat of this is impossible, but lets wait and see eh. Will we ever know the real reason for the outage, and reason it could not be restored using back-up servers quickly? All I want is a rough explanation of what happened, how and why..... But I'm not gonna hold my breath for that.
Why was it down, how long will it take to restore, what is affected, what action can users take, when it does come back on will there be lag... And so on. A multitude of questions people had, and bombarded their network carriers with, who were sadly as in the dark as the rest of the RIM users. Its somewhat ironic that a company who prides themselves in revolutionising the world of wireless communication failed so badly to in any way communicate what the hell was, and still is going on.
An outage apparently starting at 11am Monday, but my carrier Orange UK was already having issues communicating with the RIM servers on Sunday afternoon, hence why my device swap has been in limbo now for over 36 hours. At this point there were already lag issues, maybe this would have been the right time to contact users to notify them of service issues. I'm sure RIM can do this somehow.
OK so I guess I should show my hand at this point, and say, as pissed off as I am, I still remain 'loyal' to Blackberry at this point, as the device and services are what I am used to using, and as a whole until yesterday was more than happy with. But it raises questions in my head. How the HELL did something like this happen, and why in god's name has it taken so long to get anywhere near to resolving the issue.
Dear RIM, Its a bloody joke! I don't get it. Twitter was working fine yesterday, so fine in fact that 'blackberry', 'rim' and 'BB' have become trend topics. The outage is all over the news, forums are full of anger and upset at this poorly managed outage, yet the official websites say NOTHING about it, not so much as a link to some info if you don't want to splatter your front pages with it. Poor show I say.
The worst part for RIM at this point, is how much of a laughing stock they have become. And speaking of stocks, I wonder if they have been affected by this total failure of service and customer service. Apple will be laughing their socks off at this gift thrown towards them. While the two are not comparable, it has certainly spiced up Apple's argument for which is the superior device. BBM failure just in time for iMessenger to be launched. Free advertising if I ever saw it.
So what now? When will the service be up to 100% again, when will I finally be able to finish my device switch, when will I be able to reply to people who BBM me, that RIM has decided I currently cant contact.
I really hope serious lessons are learned here, and that a repeat of this is impossible, but lets wait and see eh. Will we ever know the real reason for the outage, and reason it could not be restored using back-up servers quickly? All I want is a rough explanation of what happened, how and why..... But I'm not gonna hold my breath for that.
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