Well it might as well be, the weather is crap, the other half has gone home for a family dinner, and I'm broke. So it looks like another day in front of the TV for me.
On the plus side, it gives me a little time to thin about this whole building collapse thing, and think of new angles and approaches to get things in motion.
Its not so much whats happened now, more about what is left that could still happen. The wet weather has arrived for the season now, and also freezing weather is approaching, which is all bad news for unstable ground, and buildings sitting on the edge of it.
So with the issues at the site down the road, I am going to selfishly attempt to steal a little of the spot light it is receiving and focus it on the site remaining empty at 6 Church Rise. Since its collapse there has never been a detail investigation carried out, nor an inspection on the foundations of the property I live in.
Now correct me if I am wrong here, but if a building collapses from the foundations up, with a huge pit dug BELOW the house, just a couple of metres from the house next door, would you too not assume that your property and foundations had been compromised? Especially when the cracks start to open up in your rooms nearest to the collapse. When floorboards no longer reach the skirting boards, and the concrete path between the properties moves over half an inch AWAY from your property. Am I just being paranoid here, or do I have a valid point that someone needs to look at this properly?
In an idea world I would call in a private surveyor, pay for a full survey, and put my mind at rest. However we all know this can cost a lot of money, especially when its foundations you are looking at. So my next angle may be to approach Lewisham and ask if they will send their own surveyors. if they are not willing to, then I shall take the angle of "If you are SO confident that there is nothing wrong, I will call the surveyor in, and if they find anything, not only will I claim back the costs, but I will sue too for failure of duty of care". Next step, find out how much this kind of survey costs lol.
Anyway, im getting caught up on this whole house thing again. My god I thought I was done with it all, but realise now that it has only just begun. With the change of management of the property, maybe I need to contact the new company to see if they are happy with the situation too. OK thats enough about that for now.
So the rest of the weekend, only thing I can say really is FAIL. That just about sums up my weekend. Things planned to do, not done. Things planned NOT to do, done! Too much eating, not enough getting out there and doing things.
Which leads me neatly to the next part. Failing to get the dog food from the shops yesterday, has led to the the other half leaving here today a little pissed off with me, and me a little grr at us for being lazy. Its only a quick trip to a shop a few miles away, but we didnt bother, so thats the dog food running dangerously low.
My plan for the remainder of the day, sulk a little, eat a little, get the Wii Fit out and mess about a bit.
Hope your weekends have been a little better than mine.
PS, pissed off but still positive :)
Oh PS.... I got a letter from my mates at Orange yesterday. Over 2 months since I cancelled my home broadband account they send me a letter which simply says "you own use £27, pay in 7 days or we take you to court" OK there were a few more words that than, but totally unprofessional, unacceptable, and something I will be following up agressively. Bloody cheek!
Showing posts with label orange mobile. Show all posts
Showing posts with label orange mobile. Show all posts
Sunday, October 3, 2010
Tuesday, March 30, 2010
Is this what they call "progress"?
Well after another entertaining day speaking to Orange over and over and over, I have made I believe what some would call progress.
After an earlier encounter with a call back from Orange, which just put be right back at the beginning, I searched the web and found an email address for the Executive Offices for Orange. The address is executive.office@orange.co.uk . After emailing them I was expecting the same sort of response as most other promises of call backs etc. But to my amazement, after a trip to the loo I came back to find a missed call and a message. Michael from the exec offices had called back to discuss the matter, and see what they could do to sort the matter out.
After a long call to the techs, he came back with almost what everyone else had said, that tech were SURE it was a problem with RIM now and not the handset. The issue has been passed on to Research In Motion for further investigation. Unfortunately as they are a 3rd party Orange are unable to give or enforce timescales for these matters, so it is simply a matter of waiting again now til RIM contact Orange.
So really I am no further down the line. Although on the other hand I am, as I have a single point of contact now, who is going to see the matter through to resolution. We have also started discussing reimbursement for time wasted, calls placed and services not provided.
One comment made me chuckle though. He said he was happy to make such a credit to my account but would do it once resolved "in case" it is another week of no service". My response was to laugh and politely inform him that if it drags over to next week I wont be an Orange customer anymore. He understood this clearly.
So onwards, and nowhere for the time being lol. I am in higher spirits about it now, thanks to a settlement cheque arriving on my mat this morning, but that's about the only thing keeping me from driving to Orange HQ and having a word in person.
IF..... and I mean IF, this turns out to be a handset fault after all, the whole thing will become VERY messy indeed. As I explained to one of the call centre guys, I am not a guinea pig for them to experiment with their theories on. I am a paying customer, and a high paying customer at that. I expect to be treated like an individual, and not someone they can mess about, just so the geeks in the basement can prove they can fix the phone.
Thursday afternoon is the cutoff for this whole matter now, which was made clear to the exec when we spoke. If I have to call them back that afternoon as its not resolved, then I will be asking for an address to send the phone to, and will be rid of it once and for all. At that point I want nothing more to do with it until it is fixed, working, and I don't have to call Orange again. Renewal time is nigh, but I am having serious doubts about it all now, unless they can do something really special. REALLY special.
After an earlier encounter with a call back from Orange, which just put be right back at the beginning, I searched the web and found an email address for the Executive Offices for Orange. The address is executive.office@orange.co.uk . After emailing them I was expecting the same sort of response as most other promises of call backs etc. But to my amazement, after a trip to the loo I came back to find a missed call and a message. Michael from the exec offices had called back to discuss the matter, and see what they could do to sort the matter out.
After a long call to the techs, he came back with almost what everyone else had said, that tech were SURE it was a problem with RIM now and not the handset. The issue has been passed on to Research In Motion for further investigation. Unfortunately as they are a 3rd party Orange are unable to give or enforce timescales for these matters, so it is simply a matter of waiting again now til RIM contact Orange.
So really I am no further down the line. Although on the other hand I am, as I have a single point of contact now, who is going to see the matter through to resolution. We have also started discussing reimbursement for time wasted, calls placed and services not provided.
One comment made me chuckle though. He said he was happy to make such a credit to my account but would do it once resolved "in case" it is another week of no service". My response was to laugh and politely inform him that if it drags over to next week I wont be an Orange customer anymore. He understood this clearly.
So onwards, and nowhere for the time being lol. I am in higher spirits about it now, thanks to a settlement cheque arriving on my mat this morning, but that's about the only thing keeping me from driving to Orange HQ and having a word in person.
IF..... and I mean IF, this turns out to be a handset fault after all, the whole thing will become VERY messy indeed. As I explained to one of the call centre guys, I am not a guinea pig for them to experiment with their theories on. I am a paying customer, and a high paying customer at that. I expect to be treated like an individual, and not someone they can mess about, just so the geeks in the basement can prove they can fix the phone.
Thursday afternoon is the cutoff for this whole matter now, which was made clear to the exec when we spoke. If I have to call them back that afternoon as its not resolved, then I will be asking for an address to send the phone to, and will be rid of it once and for all. At that point I want nothing more to do with it until it is fixed, working, and I don't have to call Orange again. Renewal time is nigh, but I am having serious doubts about it all now, unless they can do something really special. REALLY special.
I have never felt SO insulted!
OK so this is the 6th day this whole "no data" thing has been dragging on today, and I have placed a number of calls to them, once again.
First call today was to retentions. After not getting a call back from them yesterday, after asking to be called by a manager, I was seriously wound up, so thought I would explore how much it would cost to get out of this particular contract.
Truth of the matter is, I dont really want to cancel it, as I have 5 other contracts with Orange, and cant be bothered working with 2 service providers, having 2 billing points etc, but want to keep my options open anyway.
On speaking to retentions the guy was super helpful and made some calls for me to try and get the matter sped up. He also gave me the cancellation fee of £67, which is a small price for the amount of time I have wasted calling Orange over the past week.
I got a call back from Orange early this afternoon, a guy from customer relations, announcing to me that he had someone on line that was going to take care of the matter for me. To my dismay (hardly suprised) it was a guy from the indian call centre, level 1 handset faults. He proceeded to start ask what was wrong, and start going through the basics all over again. Which pissed me off no end! remained calm and went through it all to keep him happy, but it made no difference to the service on the handset.
I was then passed to, yup Level 2 diagnostics, networking. After running through the matter again, I pointed out it was already with Level 3, so he decided to call them. Even though I have been told over and over that they CANT contact Level 3 by phone.
A few mins later he came back on the phone, and advised me it was NOT a handset fault, it was a problem with RIM, then started to try and explain who RIM are..... Oh do shut up !
After a brief conversation he said he could only tell me what level 3 had told him, and that they were still looking into the matter. I pointed out this is day SIX of this issue, and informed him I am not a guniea pig for running geeks experiments on, and if someone wants to sort it out, maybe they can send me a new phone in the meantime and let the geek work on it in his time not mine!
He advised me he would escalate the matter for me, and ask his line manager to call me back, so I am waiting on a call back now from Level's 1 2 and 3 from Orange tech support now.
Note to Orange.
You are a complete joke now. I spend over £2000 a year with you as a private customer, I have stayed with the network for 5-6 years, and always sung praises for the great service, brilliant products and customer services.
BUT....
That has all changed now.
Six days..... SIX days to try and decide what is wrong with one of your handsets, no replacement, and leaving me without a usable handset is a disgrace, and one I will tell EVERYONE about. Facebook, Twitter, MySpace, Blogger, Google, anywhere, thats where it is going now.
I will also now be escalating the matter to the official bodies, so an email will be getting fired off shortly.
I am at a total loss for words now, so will shut up for the time being, but please Orange, restore my faith in you.
First call today was to retentions. After not getting a call back from them yesterday, after asking to be called by a manager, I was seriously wound up, so thought I would explore how much it would cost to get out of this particular contract.
Truth of the matter is, I dont really want to cancel it, as I have 5 other contracts with Orange, and cant be bothered working with 2 service providers, having 2 billing points etc, but want to keep my options open anyway.
On speaking to retentions the guy was super helpful and made some calls for me to try and get the matter sped up. He also gave me the cancellation fee of £67, which is a small price for the amount of time I have wasted calling Orange over the past week.
I got a call back from Orange early this afternoon, a guy from customer relations, announcing to me that he had someone on line that was going to take care of the matter for me. To my dismay (hardly suprised) it was a guy from the indian call centre, level 1 handset faults. He proceeded to start ask what was wrong, and start going through the basics all over again. Which pissed me off no end! remained calm and went through it all to keep him happy, but it made no difference to the service on the handset.
I was then passed to, yup Level 2 diagnostics, networking. After running through the matter again, I pointed out it was already with Level 3, so he decided to call them. Even though I have been told over and over that they CANT contact Level 3 by phone.
A few mins later he came back on the phone, and advised me it was NOT a handset fault, it was a problem with RIM, then started to try and explain who RIM are..... Oh do shut up !
After a brief conversation he said he could only tell me what level 3 had told him, and that they were still looking into the matter. I pointed out this is day SIX of this issue, and informed him I am not a guniea pig for running geeks experiments on, and if someone wants to sort it out, maybe they can send me a new phone in the meantime and let the geek work on it in his time not mine!
He advised me he would escalate the matter for me, and ask his line manager to call me back, so I am waiting on a call back now from Level's 1 2 and 3 from Orange tech support now.
Note to Orange.
You are a complete joke now. I spend over £2000 a year with you as a private customer, I have stayed with the network for 5-6 years, and always sung praises for the great service, brilliant products and customer services.
BUT....
That has all changed now.
Six days..... SIX days to try and decide what is wrong with one of your handsets, no replacement, and leaving me without a usable handset is a disgrace, and one I will tell EVERYONE about. Facebook, Twitter, MySpace, Blogger, Google, anywhere, thats where it is going now.
I will also now be escalating the matter to the official bodies, so an email will be getting fired off shortly.
I am at a total loss for words now, so will shut up for the time being, but please Orange, restore my faith in you.
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