Well after a few days of moaning about my materialistic phone, its time to face the reality of life once again, and worry about more important things etc.
This morning sees a trip to Guys Hospital in London SE1, mum has 2 appointments there today back to back. A lung function test, and an appointment in Oncology for a check up.
So again, things seem slightly more in perspective now,
The weather outside is crap, got to get on a packed train, which I hate at the best of times, but I both get to ensure mum gets there and back safely, and to see the progress on The Shard too. The Shard being a fascinating modern building being put up next to London Bridge station. So its fun to watch from week to week as it progresses, and it takes my mind off other things.
In the meantime, the Blackberry 9700 still has no data, I have written and posted a letter to their complaints dept at head office, and that is as much as I am going to do now. I'm NOT going to carry it around with me in the hope that someone will phone me and fix it, I'm NOT going to pull the battery 100 times for them to run through little tests. Instead I am going to leave it sitting here, and if by Thursday afternoon its not working, then I will call Orange back, and decide on my next move.
Right, time to get ready for the hospital, hope you have a great day, and thanks once again for reading one of my little rants.
Wednesday, March 31, 2010
Tuesday, March 30, 2010
A letter to Orange head office
Dear Sir / Madam,
I write to you with a bitter taste in my mouth caused by recent communications and issues with the Orange handset support system.
On Thursday 25th March I awoke to find my Blackberry was no longer sending or receiving data. I placed a call to handset support, who ran through some diagnostics, but was unable to resolve the issue, so passed me on to another department. Unfortunately by the end of many tests and checks the data service was not restored.
Following this there have been numerous calls to Orange, promises of call backs from customer services, escalations, failed call backs from team leaders, and many more infuriating occurrences. These calls total somewhere in the region of 5-6 hours now. However as I write this letter, I am again without data for the 6th consecutive day now. I have been told over and over that I cannot have a replacement handset as they are still running diagnostics. However at what point does the inconvenience to me start to matter to Orange. Six days is somewhat ridiculous, especially considering there is still not a replacement on its way to me.
I have 6 lines with Orange, and have been a loyal customer for 5 or 6 years at least now. I have never encountered anything more than a mild disappointment before, let alone been drawn so close to wishing to cancel my contracts and move to another provider. I spend in excess of £2,000 a year with Orange as a private consumer, yet when it comes to what matters to me, having a working handset with data, suddenly I am insignificant.
I have had various explanations of what is going on, why the delay, why the handset cannot be replaced (apparently the computers won’t let them be courteous), time scales, amended time scales, indefinite time scales, and many other comments and explanations which help my case in no way whatsoever. I refuse to get mad at these people like some would, and have always been courteous, polite and as understanding as I can, given the circumstances. However I now find myself reaching the end of my tether.
I spoke with someone from the executive office this afternoon, who again looked into the matter, updated me on where we are with all this, advised me that the issue has now been passed to RIM, and told me “hopefully” I will get a call from Orange, or my data will start to work again by Thursday afternoon, before the office closes for Easter. I certainly hope this is the case, however am not holding out in hope for this to happen.
I am left a little bewildered that after a week of running diagnostics, finding nothing, and now passing the matter to RIM, I have become nothing more than a guinea pig for technical people to get to change settings and pull the battery on the phone while they remain determined they can fix it. So with that in mind I have decided that if the service is not resumed by Thursday PM, I will be returning the handset to Orange, if someone can advise me on where to send it to, and it can be fixed at Orange’s leisure, and I will play no further part in this charade.
Should this turn out to be the case, I will be contacting Orange, and the appropriate ombudsmen regarding termination of the contract with Orange, compensation for the problems caused, and any further action recommended by said ombudsmen. I truly hope it does not reach this stage, and that something can be sorted out in the meantime.
I hope to remain a loyal and happy Orange customer for many years to come, and hope that this issue can finally be overcome.
Regards
Michael Snasdell
I write to you with a bitter taste in my mouth caused by recent communications and issues with the Orange handset support system.
On Thursday 25th March I awoke to find my Blackberry was no longer sending or receiving data. I placed a call to handset support, who ran through some diagnostics, but was unable to resolve the issue, so passed me on to another department. Unfortunately by the end of many tests and checks the data service was not restored.
Following this there have been numerous calls to Orange, promises of call backs from customer services, escalations, failed call backs from team leaders, and many more infuriating occurrences. These calls total somewhere in the region of 5-6 hours now. However as I write this letter, I am again without data for the 6th consecutive day now. I have been told over and over that I cannot have a replacement handset as they are still running diagnostics. However at what point does the inconvenience to me start to matter to Orange. Six days is somewhat ridiculous, especially considering there is still not a replacement on its way to me.
I have 6 lines with Orange, and have been a loyal customer for 5 or 6 years at least now. I have never encountered anything more than a mild disappointment before, let alone been drawn so close to wishing to cancel my contracts and move to another provider. I spend in excess of £2,000 a year with Orange as a private consumer, yet when it comes to what matters to me, having a working handset with data, suddenly I am insignificant.
I have had various explanations of what is going on, why the delay, why the handset cannot be replaced (apparently the computers won’t let them be courteous), time scales, amended time scales, indefinite time scales, and many other comments and explanations which help my case in no way whatsoever. I refuse to get mad at these people like some would, and have always been courteous, polite and as understanding as I can, given the circumstances. However I now find myself reaching the end of my tether.
I spoke with someone from the executive office this afternoon, who again looked into the matter, updated me on where we are with all this, advised me that the issue has now been passed to RIM, and told me “hopefully” I will get a call from Orange, or my data will start to work again by Thursday afternoon, before the office closes for Easter. I certainly hope this is the case, however am not holding out in hope for this to happen.
I am left a little bewildered that after a week of running diagnostics, finding nothing, and now passing the matter to RIM, I have become nothing more than a guinea pig for technical people to get to change settings and pull the battery on the phone while they remain determined they can fix it. So with that in mind I have decided that if the service is not resumed by Thursday PM, I will be returning the handset to Orange, if someone can advise me on where to send it to, and it can be fixed at Orange’s leisure, and I will play no further part in this charade.
Should this turn out to be the case, I will be contacting Orange, and the appropriate ombudsmen regarding termination of the contract with Orange, compensation for the problems caused, and any further action recommended by said ombudsmen. I truly hope it does not reach this stage, and that something can be sorted out in the meantime.
I hope to remain a loyal and happy Orange customer for many years to come, and hope that this issue can finally be overcome.
Regards
Michael Snasdell
Is this what they call "progress"?
Well after another entertaining day speaking to Orange over and over and over, I have made I believe what some would call progress.
After an earlier encounter with a call back from Orange, which just put be right back at the beginning, I searched the web and found an email address for the Executive Offices for Orange. The address is executive.office@orange.co.uk . After emailing them I was expecting the same sort of response as most other promises of call backs etc. But to my amazement, after a trip to the loo I came back to find a missed call and a message. Michael from the exec offices had called back to discuss the matter, and see what they could do to sort the matter out.
After a long call to the techs, he came back with almost what everyone else had said, that tech were SURE it was a problem with RIM now and not the handset. The issue has been passed on to Research In Motion for further investigation. Unfortunately as they are a 3rd party Orange are unable to give or enforce timescales for these matters, so it is simply a matter of waiting again now til RIM contact Orange.
So really I am no further down the line. Although on the other hand I am, as I have a single point of contact now, who is going to see the matter through to resolution. We have also started discussing reimbursement for time wasted, calls placed and services not provided.
One comment made me chuckle though. He said he was happy to make such a credit to my account but would do it once resolved "in case" it is another week of no service". My response was to laugh and politely inform him that if it drags over to next week I wont be an Orange customer anymore. He understood this clearly.
So onwards, and nowhere for the time being lol. I am in higher spirits about it now, thanks to a settlement cheque arriving on my mat this morning, but that's about the only thing keeping me from driving to Orange HQ and having a word in person.
IF..... and I mean IF, this turns out to be a handset fault after all, the whole thing will become VERY messy indeed. As I explained to one of the call centre guys, I am not a guinea pig for them to experiment with their theories on. I am a paying customer, and a high paying customer at that. I expect to be treated like an individual, and not someone they can mess about, just so the geeks in the basement can prove they can fix the phone.
Thursday afternoon is the cutoff for this whole matter now, which was made clear to the exec when we spoke. If I have to call them back that afternoon as its not resolved, then I will be asking for an address to send the phone to, and will be rid of it once and for all. At that point I want nothing more to do with it until it is fixed, working, and I don't have to call Orange again. Renewal time is nigh, but I am having serious doubts about it all now, unless they can do something really special. REALLY special.
After an earlier encounter with a call back from Orange, which just put be right back at the beginning, I searched the web and found an email address for the Executive Offices for Orange. The address is executive.office@orange.co.uk . After emailing them I was expecting the same sort of response as most other promises of call backs etc. But to my amazement, after a trip to the loo I came back to find a missed call and a message. Michael from the exec offices had called back to discuss the matter, and see what they could do to sort the matter out.
After a long call to the techs, he came back with almost what everyone else had said, that tech were SURE it was a problem with RIM now and not the handset. The issue has been passed on to Research In Motion for further investigation. Unfortunately as they are a 3rd party Orange are unable to give or enforce timescales for these matters, so it is simply a matter of waiting again now til RIM contact Orange.
So really I am no further down the line. Although on the other hand I am, as I have a single point of contact now, who is going to see the matter through to resolution. We have also started discussing reimbursement for time wasted, calls placed and services not provided.
One comment made me chuckle though. He said he was happy to make such a credit to my account but would do it once resolved "in case" it is another week of no service". My response was to laugh and politely inform him that if it drags over to next week I wont be an Orange customer anymore. He understood this clearly.
So onwards, and nowhere for the time being lol. I am in higher spirits about it now, thanks to a settlement cheque arriving on my mat this morning, but that's about the only thing keeping me from driving to Orange HQ and having a word in person.
IF..... and I mean IF, this turns out to be a handset fault after all, the whole thing will become VERY messy indeed. As I explained to one of the call centre guys, I am not a guinea pig for them to experiment with their theories on. I am a paying customer, and a high paying customer at that. I expect to be treated like an individual, and not someone they can mess about, just so the geeks in the basement can prove they can fix the phone.
Thursday afternoon is the cutoff for this whole matter now, which was made clear to the exec when we spoke. If I have to call them back that afternoon as its not resolved, then I will be asking for an address to send the phone to, and will be rid of it once and for all. At that point I want nothing more to do with it until it is fixed, working, and I don't have to call Orange again. Renewal time is nigh, but I am having serious doubts about it all now, unless they can do something really special. REALLY special.
I have never felt SO insulted!
OK so this is the 6th day this whole "no data" thing has been dragging on today, and I have placed a number of calls to them, once again.
First call today was to retentions. After not getting a call back from them yesterday, after asking to be called by a manager, I was seriously wound up, so thought I would explore how much it would cost to get out of this particular contract.
Truth of the matter is, I dont really want to cancel it, as I have 5 other contracts with Orange, and cant be bothered working with 2 service providers, having 2 billing points etc, but want to keep my options open anyway.
On speaking to retentions the guy was super helpful and made some calls for me to try and get the matter sped up. He also gave me the cancellation fee of £67, which is a small price for the amount of time I have wasted calling Orange over the past week.
I got a call back from Orange early this afternoon, a guy from customer relations, announcing to me that he had someone on line that was going to take care of the matter for me. To my dismay (hardly suprised) it was a guy from the indian call centre, level 1 handset faults. He proceeded to start ask what was wrong, and start going through the basics all over again. Which pissed me off no end! remained calm and went through it all to keep him happy, but it made no difference to the service on the handset.
I was then passed to, yup Level 2 diagnostics, networking. After running through the matter again, I pointed out it was already with Level 3, so he decided to call them. Even though I have been told over and over that they CANT contact Level 3 by phone.
A few mins later he came back on the phone, and advised me it was NOT a handset fault, it was a problem with RIM, then started to try and explain who RIM are..... Oh do shut up !
After a brief conversation he said he could only tell me what level 3 had told him, and that they were still looking into the matter. I pointed out this is day SIX of this issue, and informed him I am not a guniea pig for running geeks experiments on, and if someone wants to sort it out, maybe they can send me a new phone in the meantime and let the geek work on it in his time not mine!
He advised me he would escalate the matter for me, and ask his line manager to call me back, so I am waiting on a call back now from Level's 1 2 and 3 from Orange tech support now.
Note to Orange.
You are a complete joke now. I spend over £2000 a year with you as a private customer, I have stayed with the network for 5-6 years, and always sung praises for the great service, brilliant products and customer services.
BUT....
That has all changed now.
Six days..... SIX days to try and decide what is wrong with one of your handsets, no replacement, and leaving me without a usable handset is a disgrace, and one I will tell EVERYONE about. Facebook, Twitter, MySpace, Blogger, Google, anywhere, thats where it is going now.
I will also now be escalating the matter to the official bodies, so an email will be getting fired off shortly.
I am at a total loss for words now, so will shut up for the time being, but please Orange, restore my faith in you.
First call today was to retentions. After not getting a call back from them yesterday, after asking to be called by a manager, I was seriously wound up, so thought I would explore how much it would cost to get out of this particular contract.
Truth of the matter is, I dont really want to cancel it, as I have 5 other contracts with Orange, and cant be bothered working with 2 service providers, having 2 billing points etc, but want to keep my options open anyway.
On speaking to retentions the guy was super helpful and made some calls for me to try and get the matter sped up. He also gave me the cancellation fee of £67, which is a small price for the amount of time I have wasted calling Orange over the past week.
I got a call back from Orange early this afternoon, a guy from customer relations, announcing to me that he had someone on line that was going to take care of the matter for me. To my dismay (hardly suprised) it was a guy from the indian call centre, level 1 handset faults. He proceeded to start ask what was wrong, and start going through the basics all over again. Which pissed me off no end! remained calm and went through it all to keep him happy, but it made no difference to the service on the handset.
I was then passed to, yup Level 2 diagnostics, networking. After running through the matter again, I pointed out it was already with Level 3, so he decided to call them. Even though I have been told over and over that they CANT contact Level 3 by phone.
A few mins later he came back on the phone, and advised me it was NOT a handset fault, it was a problem with RIM, then started to try and explain who RIM are..... Oh do shut up !
After a brief conversation he said he could only tell me what level 3 had told him, and that they were still looking into the matter. I pointed out this is day SIX of this issue, and informed him I am not a guniea pig for running geeks experiments on, and if someone wants to sort it out, maybe they can send me a new phone in the meantime and let the geek work on it in his time not mine!
He advised me he would escalate the matter for me, and ask his line manager to call me back, so I am waiting on a call back now from Level's 1 2 and 3 from Orange tech support now.
Note to Orange.
You are a complete joke now. I spend over £2000 a year with you as a private customer, I have stayed with the network for 5-6 years, and always sung praises for the great service, brilliant products and customer services.
BUT....
That has all changed now.
Six days..... SIX days to try and decide what is wrong with one of your handsets, no replacement, and leaving me without a usable handset is a disgrace, and one I will tell EVERYONE about. Facebook, Twitter, MySpace, Blogger, Google, anywhere, thats where it is going now.
I will also now be escalating the matter to the official bodies, so an email will be getting fired off shortly.
I am at a total loss for words now, so will shut up for the time being, but please Orange, restore my faith in you.
Monday, March 29, 2010
Emailed the CEO of Orange
OK so im not expecting him to personally read it and mail me back, but some attention from someone higher up the food chain would be good right now.
I escalated my issue to Orange earlier this evening, before my last entry. At this point I was told the issue would be viewed by a manager or team leader and I would get a call back. Well suprise suprise I am yet to hear back from Orange in any way shape or form.
On calling them about an hour ago I was informed by the lady I spoke to, that she was not allowed to discuss the matter further with me until the manager had called me back.
When I asked when this would be, she was unable to tell me, as she is based in Darlington, but the dept the manager was from are based in Bristol.
Instead all she could suggest was that I was owed an apology, and I would have to wait until the manager called back until the matter could be continued/resolved.
So I finally got fed up and fired the email off to the CEO in the hope that it will find its way to someone who can actually do something about this once and for all.
I escalated my issue to Orange earlier this evening, before my last entry. At this point I was told the issue would be viewed by a manager or team leader and I would get a call back. Well suprise suprise I am yet to hear back from Orange in any way shape or form.
On calling them about an hour ago I was informed by the lady I spoke to, that she was not allowed to discuss the matter further with me until the manager had called me back.
When I asked when this would be, she was unable to tell me, as she is based in Darlington, but the dept the manager was from are based in Bristol.
Instead all she could suggest was that I was owed an apology, and I would have to wait until the manager called back until the matter could be continued/resolved.
So I finally got fed up and fired the email off to the CEO in the hope that it will find its way to someone who can actually do something about this once and for all.
Surprise surprise
Well its Day 5 for the ongoing issues with Orange and I am still no closer to getting my phone replaced. I have had 3 people agree with me now that it is a handset fault, but they are unable to authorise a replacement be sent out.
Why? Well apparently "computer says nooo" The system they use decides using the responses it is fed, and as it has no scenario that a phone can not work in the way it is behaving, it just cries for help and refers the matter to specialists. Network have now confirmed everything is functioning their end (no shit Sherlock), but as it is still not working, the system has referreds it to diagnostics now. Which also has a 48-72 lead time on it.
To say I am fed up now is an understatement. I am waiting on the teamleader to call me back now so I can discuss the matter further and vent some frustration at someone. Who knows, hopefully with human intervention they may be able to over ride the damn computer and say enough is enough, and get me a new phone sent out. Maybe lol.
I won't hold my breath on getting the callback, let alone getting a replacement. Instead I shall search for email addresses of senior people in the company and start a campaign to get my Blackberry replaced and back working again.
I can't remember a time I was this frustrated and angry at the same time.
Oh and to make matters worse, by staying at work in the other office to make the call to Orange (on my own phone) I have now been blocked in by a dam lorry, so am stuck at work.
Regards
Michael
Sent using BlackBerry®
Why? Well apparently "computer says nooo" The system they use decides using the responses it is fed, and as it has no scenario that a phone can not work in the way it is behaving, it just cries for help and refers the matter to specialists. Network have now confirmed everything is functioning their end (no shit Sherlock), but as it is still not working, the system has referreds it to diagnostics now. Which also has a 48-72 lead time on it.
To say I am fed up now is an understatement. I am waiting on the teamleader to call me back now so I can discuss the matter further and vent some frustration at someone. Who knows, hopefully with human intervention they may be able to over ride the damn computer and say enough is enough, and get me a new phone sent out. Maybe lol.
I won't hold my breath on getting the callback, let alone getting a replacement. Instead I shall search for email addresses of senior people in the company and start a campaign to get my Blackberry replaced and back working again.
I can't remember a time I was this frustrated and angry at the same time.
Oh and to make matters worse, by staying at work in the other office to make the call to Orange (on my own phone) I have now been blocked in by a dam lorry, so am stuck at work.
Regards
Michael
Sent using BlackBerry®
Lord give me strength.
OK im not religious at all, but I sure as hell feel like I need divine intervention on this one.
On Thursday my Blackberry 9700 started playing up, no data. I called Orange to register the fault with them.
Since then it has been constant phone calls to them, speaking to numerous people all with a different take on the matter, different departments all suggesting wild ideas on how to fix the issue, and quite a few promised deadlines for call backs, however there has been no offer of replacing the phone yet.
Its Monday now, I mean come on.
Even the lady I have just spoken to has said, just on the notes she has read on it, some of which have been entered a number of times, the handset should just be replaced now.
So the clock starts ticking again now. Apparently networks have my case logged, are working on it, and will get back to me as soon as there is a decision, or with my luck, more questions to be asked. I am SO hoping that this time they finally just say REPLACE, and this whole nightmare will be over. If the outcome of the next callback is not heading in the right direction, its time to call cancellations and talk about "inability to provide the contracted service".
So, cross those fingers, replacement 9700 for me by tomorrow PLEASE!
On Thursday my Blackberry 9700 started playing up, no data. I called Orange to register the fault with them.
Since then it has been constant phone calls to them, speaking to numerous people all with a different take on the matter, different departments all suggesting wild ideas on how to fix the issue, and quite a few promised deadlines for call backs, however there has been no offer of replacing the phone yet.
Its Monday now, I mean come on.
Even the lady I have just spoken to has said, just on the notes she has read on it, some of which have been entered a number of times, the handset should just be replaced now.
So the clock starts ticking again now. Apparently networks have my case logged, are working on it, and will get back to me as soon as there is a decision, or with my luck, more questions to be asked. I am SO hoping that this time they finally just say REPLACE, and this whole nightmare will be over. If the outcome of the next callback is not heading in the right direction, its time to call cancellations and talk about "inability to provide the contracted service".
So, cross those fingers, replacement 9700 for me by tomorrow PLEASE!
Saturday, March 27, 2010
P**sed off with Orange
Just sent an email off to Orange UK cust services regarding the ongoing issue with my Blackberry.
I think, all things considered its pretty damn polite.
"I have had a data issue with my handset now since Thursday AM. I have spoken to numerous call centre agents, handset fault engineers and now network engineers, but as of yet, at 19.00 on Saturday evening I am still not able to use the said handset.
No one seems to be listening to the fundamental issue which is... The SIM in the handset operates fine in another of my Blackberrys, and the SIM from the working BB will NOT work in the 9700... It is a hard/software issue NOT a network issue. Yet still I am bounced from department from department, being told each time to run through the whole matter again as if no one has made any notes on my account.
On the last call I was asked to verify the PIN and IMEI from the software, the handset and the box as if I am trying to con Orange or something.
I have 5-6 contracts with Orange and have had for years and I have NEVER had such a long winded, frustrating and outright unacceptable issue in all my time.
I have been without the handset for 3 days now, will I be credited this? Should I even consider renewing when the contracts expire? Right now the answer is no.
I just want my handset working, my Blackberry functioning with data, and not to keep being told to pull the battery, delete service books, and other pointless exercises. Is there ANY chance of a replacement, please? "
Fair ?
Michael
Sent using BlackBerry®
I think, all things considered its pretty damn polite.
"I have had a data issue with my handset now since Thursday AM. I have spoken to numerous call centre agents, handset fault engineers and now network engineers, but as of yet, at 19.00 on Saturday evening I am still not able to use the said handset.
No one seems to be listening to the fundamental issue which is... The SIM in the handset operates fine in another of my Blackberrys, and the SIM from the working BB will NOT work in the 9700... It is a hard/software issue NOT a network issue. Yet still I am bounced from department from department, being told each time to run through the whole matter again as if no one has made any notes on my account.
On the last call I was asked to verify the PIN and IMEI from the software, the handset and the box as if I am trying to con Orange or something.
I have 5-6 contracts with Orange and have had for years and I have NEVER had such a long winded, frustrating and outright unacceptable issue in all my time.
I have been without the handset for 3 days now, will I be credited this? Should I even consider renewing when the contracts expire? Right now the answer is no.
I just want my handset working, my Blackberry functioning with data, and not to keep being told to pull the battery, delete service books, and other pointless exercises. Is there ANY chance of a replacement, please? "
Fair ?
Michael
Sent using BlackBerry®
Friday, March 26, 2010
Seems like an eternity....
.... but in fact only about 3-4 days.
Quite a few "interesting" things have happened over the past few days.
First up, the hospital, and how that went. Eventually mum was actually feeling ok, so we got the train up there to the appointment. She did well getting there, so well done mummy. The appointment went well, they seemed quite happy with her test results, and the appointment ended with a chest x-ray, which we dont know the results of yet. There is another appointment at the Oncology clinic on Wednesday 31st, to see the consultant, so will see where we go from there really. Still waiting on the colonoscopy appointment, which reminds me I have to phone and chase that up. (thank you Blog)
Other than that, she is in much better health now, and getting about far more freely. She has popped to the post office a couple of times now and other bits, so its good to see her getting some get up and go back. Think back 2 weeks, and she was sure she was about to die. How things change huh. So thats mum.
Me, well this week I have been keeping myself busy by buying things lol. As previously mentioned I bought a new bike the other day. A Specialized Hardrock Pro 2010, which I am pleased to say was delivered this afternoon. Cant wait to get home to get it out of the box, and put on the other new addition. I also ordered some DMR V8 pedals in red, which will go straight on instead of the factory shin scrapers. So thats an exciting new thing for me.
Also on Wednesday I finally got back to the gym and started training again. I am paying for it now, and ache like a mofo, but I feel good for it. I have started watching what I eat again too (he says after eating a chinese for lunch (food not a person))
Errrm what else is there.... Hmmm. Actually its not been that an exciting week after all has it lol.
Well thats me for now, I must have a mental block going on.
Oooooh thats it, how could I forget that.
Today marks 7 years for me. 7 years with my dear little Chantal. happy anniversary sausage ;o)
Love ya x
Quite a few "interesting" things have happened over the past few days.
First up, the hospital, and how that went. Eventually mum was actually feeling ok, so we got the train up there to the appointment. She did well getting there, so well done mummy. The appointment went well, they seemed quite happy with her test results, and the appointment ended with a chest x-ray, which we dont know the results of yet. There is another appointment at the Oncology clinic on Wednesday 31st, to see the consultant, so will see where we go from there really. Still waiting on the colonoscopy appointment, which reminds me I have to phone and chase that up. (thank you Blog)
Other than that, she is in much better health now, and getting about far more freely. She has popped to the post office a couple of times now and other bits, so its good to see her getting some get up and go back. Think back 2 weeks, and she was sure she was about to die. How things change huh. So thats mum.
Me, well this week I have been keeping myself busy by buying things lol. As previously mentioned I bought a new bike the other day. A Specialized Hardrock Pro 2010, which I am pleased to say was delivered this afternoon. Cant wait to get home to get it out of the box, and put on the other new addition. I also ordered some DMR V8 pedals in red, which will go straight on instead of the factory shin scrapers. So thats an exciting new thing for me.
Also on Wednesday I finally got back to the gym and started training again. I am paying for it now, and ache like a mofo, but I feel good for it. I have started watching what I eat again too (he says after eating a chinese for lunch (food not a person))
Errrm what else is there.... Hmmm. Actually its not been that an exciting week after all has it lol.
Well thats me for now, I must have a mental block going on.
Oooooh thats it, how could I forget that.
Today marks 7 years for me. 7 years with my dear little Chantal. happy anniversary sausage ;o)
Love ya x
Monday, March 22, 2010
While I am waiting.
Just thought I would add a few lines while I am sitting here waiting about.
I thought I had a meeting this morning, but the guy has not shown up, so I am trying to find out if I got my dates wrong, or something has happened to prevent him coming over. Either was im a bit irritated that I got up earlier than planned and waited about for nothing.
However its time to get mum ready for going to hospital. Still trying to work out how this is gonna work, as I still have the issue of getting her out of the car, then getting parked and getting her into the hospital. Last time I tried this, she collapsed getting out of the car, so my guard is up.
Well here goes nothing.
I thought I had a meeting this morning, but the guy has not shown up, so I am trying to find out if I got my dates wrong, or something has happened to prevent him coming over. Either was im a bit irritated that I got up earlier than planned and waited about for nothing.
However its time to get mum ready for going to hospital. Still trying to work out how this is gonna work, as I still have the issue of getting her out of the car, then getting parked and getting her into the hospital. Last time I tried this, she collapsed getting out of the car, so my guard is up.
Well here goes nothing.
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