8 days after reporting the fault, no resolution.
8 days after reporting the fault, no replacement handset.
Lame excuses, indefinate time lines, and piss poor customer service. Constantly blaming RIM for the issue, constantly refusing to listen to me when I explain why a replacement handset WILL fix the problem.
I have asked for notes to be added to my account of my intention to leave Orange with all 6 of my contracts as soon as financially possible. They refuse to allow me to cancel FOC as they feel they are NOT in breach of contract to supply a service, as they are still supplying a GSM service to the phone.
I will be shocked if I stay with Orange after all this.