Living proof that I am fair in all my words, here goes a positive to cancel out a negative, or at least to balance it.
I am currently seated back in the Odeon Greenwich, this time to watch Twilight. On sheepishly approaching the security guy near the ticket collections on the ground floor and asking what time we could go to the Gallery, we were informed now, and that we could go straight in.
On suggesting we didn't wish to jump any queue he informed us that it is policy that Gallery patrons do NOT queue with the rest of the screen patrons, and that they should go straight to the Gallery upto 30 mins before the start of the film.
I informed him this was not what we were told, and explained what had happened on a prior visit. He seemed offended and disgusted that we had been spoken to that way, and went on to apologise on behalf of everyone at the location. He said he was going to raise the matter at the next GM, as this was not satisfactory, and wanted to make sure it didn't happen again.
I thank him for his polite encounter, and clarification of the previous situation. Maybe if I could find out who the mystery poster was on my previous blog about the Odeon, they could speak to this guy and learn some manners.
So, thank you Odeon Greenwich. My faith is restored.
Sent using BlackBerry®
As someone who used to work there, none of those minimum wage employees give 2 fucks about whether you receive the service you paid for. I distinctly remember a supervisor ordering a subordinate to use off-milk to create nacho cheese.
ReplyDeleteThanks for your comments. That sounds like a pretty true take on the place during that period.
Delete