So, if you had not already guessed, my previous blog entry was referring to ... WONGA.COM. Those happy little people that are great when all is going well, and I have had good dealings with before. But when anything goes wrong, they are simply UTTER SHIT !
3 months the issues have dragged on for now, with them not even being able to arrange one single monthly payment from my account without sending me shitty emails telling me how they are going to systematically drain my bank account over the next day if you dont call them immediately. And if you DO call them, the agent will just take an unauthorised payment anyway, so its lose lose suckers !
So after saying in my email I didnt want a templated response from them, and would like the matter looked at properly, this is the insulting shit they send.
Hi,
After reviewing your email, it seems clear the best way to get this matter sorted is over the phone.
Please call us on 020 7138 8331. We look forward to discussing your account and trying to help find a solution for you.
You may also find you can get things sorted by using the options in the ‘my account’ area of our site.
Best wishes,
Hi,,,,,,,,,,,,,,,,,, HI !! are you fuckin kidding my. My email signature has my name on it, my account has too, hell, even your threatening little YOU FAILED email has my first name on it, but now im 'Hi' FUCK OFF !!!
From this point in, everything goes public, nothing is a secret, and yes, I fucked up and used a pay day loan company, my bad! lol.
Wonga, your customer 'care' is an utter disgrace, disorganised, ill informed, poorly trained, and a complete polar opposite of the experience you offer when tempting people into taking loans with you.
I can see now why so many organisations have targeted you, and understand fully the stories that people like Sky News have run.
Shame on you !
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