FINALLY... an answer from Bromley Parking

Albeit a little blunt, but the outcome is OK I guess.

See below..

<parking@bromley.gov.uk>	4:19 PM (20 minutes ago)

This Penalty Charge Notice was cancelled on February 11^th 2014 and I give below a copy of our waive letter, correctly addressed.

	Our Ref: BY04003116
Michael Snasdell Forest Hill London
	11/02/2014
Dear Sir Penalty Charge Notice: BY04003116 Date Issued: 16/11/2013 Place Issued: ELMFIELD ROAD, BROMLEY Vehicle Registration: T103DBM Served under the Traffic Management Act 2004

Thank you for writing to us.

We have reviewed the Penalty Charge Notice as part of our standard procedures and whilst the penalty was correctly issued, we have withdrawn it owing to an administration error.

Yours sincerely

Parking Support Officer

Bromley clearly have no intention of addressing their CPZ signage, and wanted to be a short on the matter as possible.
I am left wondering what exactly the 'administration error' which caused the cancellation of the ticket was. They had 4 months left to respond to the matter and reject it, the information is STILL online to see now, so the pictures are still there, the ticket is still avaiable also with information on it.

Is this Bromley's way of saying 'we agree' without actually admitting wrong doing? I will be interested to see if any signage around the area has changed, or indeed changes. But with the run up to Christmas soon upon us, im sure they will make up for this ticket tenfold! So if you DO get a ticket and think it is unfair, don't be afraid to appeal, its your right!

Also very strange how the follow up ticket reminder, first appeal decision, and notice to keeper all arrived fine, yet this 'correctly addressed' letter has never been seen. Nor have any emails I have sent prior to this one ever been answered.

All in all Bromley, you have very poor standards when it comes to dealing with members of the public, who you have initiated contact with, regardless of its form. Its very sad that such a seemingly prestigeous local authority, deal with matters where people dare to question you in such a short, rude, and obnoxious manner.

I would reply to the email asking what the error was, but im sure I would be told it was a private matter and cannot be divulged.

Thanks anyway for finally getting back to me and cancelling the ticket, we both know it was the right thing to do.